Posted 14 days ago
Technical Expert
@ Loc Software
Laval, Quebec
Overview
LOC Software is hiring a Technical Expert to mentor technical support staff, act as the escalation point for complex issues, and improve support processes. The role requires more than 10 years of technical and application support experience, with payment and peripheral device integration skills. The posting offers hybrid work with 3 weeks of minimum vacation from the first year.
Responsibilities:
- Mentor and coach technical support staff
- Serve as escalation point for complex technical issues
- Review support processes and documentation for continuous improvement
Requirements summary:
- 10+ years of technical and application support experience
- Root-cause analysis and multitasking under pressure
- Payment and peripheral device integration (OPOS, JavaPOS, PinPad)
- Retail POS knowledge (asset)
- Cloud knowledge (AWS and/or Azure)
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · cats
- Employer posting date
- 2026-10-23
- First seen by our source
- 2026-10-23
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Experience | 10+ years |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Loc Software
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Optimizing Retail Performance
Full company description
For over 30 years, LOC Software has been at the forefront of retail technology. Our configurable suite of solutions empowers high-volume, independent merchants to optimize retail performance. Its flagship suite of software modules, ThriVersA, includes point of sale, back office, headquarters, eCommerce, self-service, loyalty, and more, giving retailers the freedom to design the solution that supports their unique processes and workflows. Our cloud and on-premises retail solutions provide the flexibility to access and manage operations from anywhere, ensuring your business runs smoothly, whether you’re in-store, at headquarters, or on the go.
- LinkedIn followers
- 7,070
- People associated on LinkedIn
- 116
- Reported office locations
- 1867 Rue Berlier, Laval, Quebec H7L 3S4, CA
- 8408 Six Forks Rd, Suite 203, Raleigh, North Carolina 27615, US
- Other recorded names
- LOC Software
- Specialties
- Point of Sale Systems
- Inventory Control
- Merchandising Management
- Headquarters and Host
- Customer Loyalty & Analytics
- Mobility & E-Commerce Applications
- and Targeted Transaction Based Promotions
- Profile identifies a recruitment agency
- No
For over 30 years, LOC Software has been at the forefront of retail technology. Our configurable suite of solutions empowers high-volume, independent merchants to optimize retail performance. Its flagship suite of software modules, ThriVersA, includes point of sale, back office, headquarters, eCommerce, self-service, loyalty, and more, giving retailers the freedom to design the solution that supports their unique…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 51-200 employees |
| Headquarters | Laval, Quebec |
| Organization type | Privately Held |
| Year founded | 1987 |
| Specialties | Point of Sale SystemsInventory ControlMerchandising ManagementHeadquarters and HostCustomer Loyalty & AnalyticsMobility & E-Commerce Applicationsand Targeted Transaction Based Promotions |
| Open jobs on Jobsy | 7 |
| View page |
Build What’s Next in Retail Technology
At LOC, you'll join a collaborative team dedicated to shaping the future of retail. We foster an environment where people feel supported, challenged, and empowered; believing this is key to great work. You'll have the opportunity to build your career, whether you're innovating new solutions, providing customer support, or driving initiatives across teams. We value ownership, continuous learning, and forward thinking in everything we do.
Who is LOC Software?
For over 30 years, LOC Software has delivered retail technology that drives performance. Our configurable, modular platform, including ThriVersA, empowers high-volume independent merchants across many retail environments including retail, grocery, pharmacy and fuel with POS, back office, eCommerce, loyalty, and more. With cloud and on-premises flexibility, we enable retailers to operate, adapt, and grow, anywhere.
Your main challenges
- Act as a mentor and provide advice, coaching, and training to technical support staff.
- Be the escalation person when it comes to complex technical issues.
- Strong problem-solving skills, able to multitask, solid root causes analysis, and work under pressure.
- Review all technical support-related processes and documentation for continuous improvement.
What You Bring with you
- +10 years of experience in technical and application support.
- A proactive problem-solver skilled in root-cause analysis, capable of managing multiple priorities under pressure.
- Payment and peripheral devices integration experience (OPOS, JavaPOS, PinPad integration).
- Retail knowledge in particular POS processes would be an asset.
- Cloud solution knowledge (AWS and/or Azure).
Our Great Benefits
- Minimum of 3 weeks of vacation from the first year;
- Group insurance, long-term disability, medication, dental, eyes…
- Pension plan with employer contribution after 1 year
- 5 mobile days after 3 months
- Work flexibility: Hybrid, Face-to-face
*The use of the masculine gender in this document is for the sole purpose of brevity*
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