Posted 4 days ago
Technical Support Technician
@ Kezber
Brossard, Quebec
SIGNALS
Overview
Kezber is hiring a full-time Technical Support Technician to provide Level 2 or Level 3 support for Windows Server, Office 365, Hyper-V/VMware and network and security solutions. The role includes on-site client visits, occasional evening meetings and rotating on-call duty. The posting states a hybrid arrangement, French fluency is essential, and it offers 5 weeks of vacation and group insurance.
Responsibilities:
- Résoudre les incidents techniques complexes des clients
- Assurer un suivi rigoureux auprès des clients
- Contribuer aux projets de déploiement Azure et Microsoft Teams
- Offrir du soutien technique sur place chez les clients au besoin
- Participer à l'amélioration continue des processus TI
Requirements summary:
- 3 à 5 ans d'expérience en soutien technique de niveau 2 ou 3
- Expertise en gestion d'infrastructure TI et en réseautage
- Connaissance des environnements Microsoft (Windows Server, Office 365, Azure)
- Français écrit et parlé essentiel, anglais un atout
- Permis de conduire valide et véhicule requis
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-10
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening |
| Travel | air: none · ground: minimal |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | French, English |
| Driver’s licence | required, own vehicle |
| Perks mentioned | Generous paid time off, Flexible hours, Wellness, Paid training, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Kezber
| Field | Value |
|---|---|
| Open jobs on Jobsy | 4 |
Job description
At Kezber, we believe the best solutions come from a deep understanding of our clients' needs and exceptional customer service. As a member of our technical support team, you will play an essential role in client satisfaction and retention. You will provide high-level technical assistance for our products and services, ensure efficient incident resolution, and contribute to the continuous improvement of our processes. You will work closely with the service desk team to deliver fast, accurate, and professional service.
This position is ideal for a curious, solution-oriented professional who wants to grow in a collaborative and challenging technology environment.
Job Description
In this role as a Technical Support Technician, reporting to the service desk manager, you will :
We are looking for a candidate with the following skills:
Technical Skills
An Engaging Work Environment:
Joining Kezber means becoming part of a company recognized for its commitment to innovation, excellence, and employee well-being. Here, you will work with a dedicated team, collaborate with prestigious clients, and enjoy an environment that fosters both personal and professional growth.
Ready to take on the challenge? Apply today and contribute to a company that values expertise and employee well-being!
This position is ideal for a curious, solution-oriented professional who wants to grow in a collaborative and challenging technology environment.
Job Description
In this role as a Technical Support Technician, reporting to the service desk manager, you will :
- Provide high-quality support, including resolving technical issues related to Windows Server, Office 365, Hyper-V/VMware, and network and security solutions (firewalls, enterprise antivirus).
- Diagnose and resolve complex incidents while maintaining rigorous follow-up with clients.
- Contribute to deployment projects for modern solutions such as Azure and Microsoft Teams.
- Take part in the continuous improvement of IT processes and help ensure data security.
- Provide on-site technical support at client locations when required.
- Attend virtual or in-person meetings, sometimes in the evening, and take part in occasional on-call duty on a rotating schedule.
We are looking for a candidate with the following skills:
Technical Skills
- Proven expertise in IT infrastructure management and networking.
- Solid knowledge of Microsoft environments and tools (Windows Server, Office 365, Azure, etc.).
- Relevant certifications (for example Microsoft, VMware, or SonicWALL) are an important asset.
- Experience in an MSP (Managed Service Provider) environment is an asset.
- Minimum of 3 to 5 years of experience in Level 2 or Level 3 technical support.
- Fluency in French (written, spoken, and comprehension) is essential. English is an asset, as some clients are English-speaking only.
- Strong adaptability and autonomy to take on varied challenges.
- Ability to provide excellent customer service, sometimes under pressure.
- A valid driver's license and car is required for occasional travel.
An Engaging Work Environment:
- Hybrid work.
- Collaboration with an experienced and innovative team.
- Access to a 24/7 virtual medical clinic, on-site gym, and social activities.
- 5 weeks of vacation, flexible leave days, and a group insurance plan.
- Ongoing training, paid certifications, and membership in professional associations.
- Employee recognition programs, profit-sharing participation, and a clothing allowance.
Joining Kezber means becoming part of a company recognized for its commitment to innovation, excellence, and employee well-being. Here, you will work with a dedicated team, collaborate with prestigious clients, and enjoy an environment that fosters both personal and professional growth.
Ready to take on the challenge? Apply today and contribute to a company that values expertise and employee well-being!
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