Posted 25 days ago
Technician, IT Equipment Configuration
@ Dollarama
Mont-Royal, Quebec
Overview
Dollarama is hiring an IT Equipment Configuration Technician to configure IT equipment for store openings, renovations and repairs. The work covers installing software, troubleshooting, managing RMA processes for defective equipment and following up on vendor repairs.
Responsibilities:
- Install and configure software, tools and applications on IT equipment
- Troubleshoot and repair equipment, documenting actions in the ticketing system
- Manage RMA processes for defective equipment
- Perform software and hardware updates
- Track and follow up on repair orders with vendors
Requirements summary:
- Diploma, AEC or DEC in IT, or equivalent experience
- Proficient in MS Office; ServiceNow an asset
- Strong organizational and multitasking skills
- Detail-oriented and quality-focused
- Comfortable in a fast-paced distribution center
- Physical ability to lift up to 20 pounds
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-13
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Travel | air: none · ground: none |
| Work setting | Warehouse, Office |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 20 lb · computer high |
| Education | College diploma (required) |
| Fields of study | Information technology |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Dollarama
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Dollarama a été fondée par l’entrepreneur canadien Larry Rossy, représentant de la troisième génération d’une famille de détaillants. Tout a commencé en 1992 par un premier magasin situé à Matane, au Québec. Puis, l’entreprise a connu une croissance rapide au cours des vingt années suivantes et est devenue une référence pour les ménages canadiens et une destination de magasinage de choix d’un bout à l’autre du pays. Dollarama est désormais un détaillant à bas prix reconnu au Canada ayant une portée internationale avec plus de 2 700 magasins et 41 000 employés qui servent la clientèle sur trois continents et dans sept pays. L’entreprise est dirigée par Neil Rossy, détaillant de quatrième génération et membre de l’équipe de direction fondatrice de Dollarama. Dollarama vise à offrir à ses clients une expérience de magasinage homogène et une valeur attrayante, en proposant un vaste éventail de marchandises générales, de produits consommables et d’articles saisonniers. Tous les magasins sont détenus et exploités par Dollarama et sont bien situés, que ce soit dans des régions métropolitaines, dans des villes de taille moyenne ou dans des petites villes. Les produits sont vendus individuellement ou en lots, à des bas prix fixes.
- LinkedIn followers
- 120,868
- People associated on LinkedIn
- 12,269
- Reported office locations
- 5805 Royalmount, Mont-Royal, Québec H4P 0A1, CA
- Business categories
- Consumer Goods
- Retail
- Financial Services
- Other recorded names
- Dollarama
- Profile identifies a recruitment agency
- No
- Reported total investment
- 3,088,295,799
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Dollarama a été fondée par l’entrepreneur canadien Larry Rossy, représentant de la troisième génération d’une famille de détaillants. Tout a commencé en 1992 par un premier magasin situé à Matane, au Québec. Puis, l’entreprise a connu une croissance rapide au cours des vingt années suivantes et est devenue une référence pour les ménages canadiens et une destination de magasinage de choix d’un bout à l’autre du…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 10,001+ employees |
| Headquarters | Mont-Royal, Québec |
| Organization type | Public Company |
| Open jobs on Jobsy | 834 |
| View page |
Job Summary
Reporting to the Team Lead, Equipment Configuration,the IT Equipment Configuration Technician is responsible for configuring IT equipment for store openings, renovations, and repairs. This includes troubleshooting, executing the RMA process, and performing software updates. Additionally, the technician ensures the quality of items and equipment sent to stores and acts as a point of contact with service providers and ensures all tasks are completed efficiently and accurately.
Key Accountabilities
- Install and configure software, tools, and applications for IT equipment;
- Troubleshoot and repair equipment issues, documenting actions in the ticketing system;
- Manage RMA processes for defective equipment;
- Perform software and hardware updates to maintain system performance and security;
- Track and follow up on repair orders with vendors.
Job Requirements
- Diploma, AEC or DEC in IT, or equivalent experience;
- Knowledge of integrated management systems is an asset;
- Proficient in MS Office; knowledge of ServiceNow is an asset;
- Strong organizational skills with the ability to manage priorities effectively;
- Ability to multitask and handle multiple projects simultaneously;
- Independent, detail-oriented, and quality-focused;
- Strong problem-solving skills;
- Ability to adapt quickly and learn new solutions or equipment introduced in stores;
- Comfortable working in a fast-paced, high-volume environment (distribution center);
- Team player with strong collaboration skills;
- Strong customer service orientation; and
- Physical ability to lift up to 20 pounds.
We thank all interested applicants. Only those selected for an interview will be contacted by our recruitment team.
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