TFT - Manager, Quality & Performance

TEMPORARY FULL-TIME UNTIL AUGUST 1, 2028

Reporting to the Director of Quality and Performance and Chief Privacy Officer, the Manager, Quality & Performance is an enabler of organizational innovation, efficiency and improvement that promotes the integration of quality improvement methodologies and risk management awareness to support organizational strategic projects and initiatives. The incumbent has primary responsibility for the advancement of data utilization, quality and performance oversight and data governance for the Agency. The manager is responsible to create an education plan that supports on-going staff knowledge and development to assist in creating a culture that promotes data-driven decision making and addresses annual education to support data governance and accreditation requirements.

This role supports the Director as the organizational lead for the accreditation process, in collaboration with CMHA senior leadership, compliance with performance measures as identified in funding agreements and accountability and data sharing agreements and related provincial and federal acts and regulations, as well as client-data reporting systems and system architecture.

This position has oversight and responsibility for the leadership, development of the data and quality performance team and administrative teams.

RESPONSIBILITIES & DUTIES:

Staff management

• Develop and implement staff recruitment, orientation, reintegration, and training for the Quality & Performance team and administrative team
• Empower staff through clearly communicating job expectations, establishing annual goals, objectives, and mechanisms for performance management.
• Provide on-going advice, direction, guidance, and support to staff.
• Creation of annual staff development plans that align with development and agency needs and budget limitations.
• Manage all aspects of the hiring process, including recruitment, selection, and training, in consultation with the Director of Quality and Performance.

Data Quality and Compliance Oversight

• Develop and implement policies, procedures and systems to ensure compliance with all applicable legislation, regulations, industry standards and organizational policies
• Monitor regulatory changes and updates and coordinate with relevant departments and teams to ensure timely compliance
• Establish and maintain quality assurance processes and protocols to uphold standards of excellence in products, servicers and operations
• Conduct audits, inspections and evaluations to identify areas for improvement and ensure adherence to quality standards
• Oversee the collection, storage, analysis and dissemination of data related to compliance, quality, performance and risk
• Develop data management strategies and systems to ensure the accuracy, integrity and security or organizational data
• In partnership with program leads and senior leadership, define key performance indicators (KPIs) and metrics to measure organizational performance across various departments and functions
• Analyze performance data to identify trends, assess effectiveness and drive continuous improvement initiatives
• Assist in the management of the accreditation process for relevant certifications
• Prepare documentation, coordinate site visits or audits, and ensure compliance with accreditation requirements
• Identify, assess and mitigate risks that may impact the organization’s operations, reputation or financial stability
• Develop risk management strategies, policies and procedures to proactively address risks and ensure business continuity
• Provide training and education for staff members on compliance requirements, quality standards, data management practices, performance metrics, accreditation criteria and risk management strategies
• Foster a culture of compliance, quality and continuous improvement throughout the organizatioN

EDUCATION & SKILLS:

• Post-Secondary Degree in Health Science, Health Administration, Information Management, Business Administration, or Statistics or equivalent education and experience. An emphasis on Information Management or Health Informatics including training in data collection, extraction, analysis and management is required.
• Proficiency in report writing tools such as Cognos Workspace, J Reports, SQL and Crystal Reports, as well as other business intelligence software and/or AI will be an asset. Relevant industry certifications are preferred.
• Five (5) or more year’s related experience, preferably in a health setting.
• A strong analytical skill combined with excellent report-writing skills is essential.
  Demonstrated knowledge of data analysis, and related computer applications. Working knowledge of systems used by the Branch including MS Office applications, business applications and specialized software. Specific knowledge on Microsoft products and operating systems is essential.
• Prior exposure to Community Health Centre applications and experience navigating privacy standards is an asset.

Hours of Work: Thirty-Five (35) hour work week. The agency’s regular hours of operation are Monday to Friday, 8:30 AM to 4:30 PM. Flexible hours are required to meet client and service needs.

Salary range: $90,200 – $135,200 annually.

This salary range is inclusive to the maximum earning potential of this role. Compensation within the range will be based on the experience of the incumbent.

Compensation includes a competitive and comprehensive benefit, Healthcare of Ontario Pension Plan (HOOPP), vacation and sick leave package.

Please submit your cover letter and resume clearly stating how your skills and experience meet the position requirements prior to the posting closing date.

Posting Date: Monday, November 2, 2026

Posting Deadline: This posting will remain open for a minimum of 7 business days and/or until the position is filled.

We thank all applicants for their interest in employment at CMHA-WECB. We are however, unable to respond to individual calls. Only those individuals selected for consideration will be contacted for next steps. Thank you for your understanding.

We are dedicated to creating a workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all identities and experiences, as we believe that diverse perspectives strengthen CMHA. If you require accommodations during the application process, please contact us at [email protected].

Please note that candidacy for positions will require you to be authorized to work in Canada.

Please note that a satisfactory police vulnerable sector check is required as a condition of employment for all roles with CMHA-WECB.