Posted 4 months ago
Ticket Centre Representative
@ Canucks Sports & Entertainment
Vancouver, British Columbia
Overview
Canucks Sports & Entertainment is hiring a part-time Ticket Centre Representative at Rogers Arena in downtown Vancouver to serve fans in person, by phone and by email during Canucks, Warriors and concert events. The role covers ticket sales, will-call distribution, cash float balancing and resolving ticketing issues. The posting states an hourly rate of $18.90 and requires evening, weekend and holiday availability.
Pay:
$18.90 an hour
Responsibilities:
- Perform sales and service at the Ticket Centre and ticket windows
- Answer ticketing inquiries by window, phone and email
- Receive and distribute will-call and premium tickets
- Solve ticketing issues and document customer feedback
- Maintain and balance the cash float
Requirements summary:
- Minimum 2 years customer service, sales or promotions experience
- Available evenings, weekends and holidays
- Excellent verbal communication and professional manner
- Strong computer skills in office and database systems
- Attention to detail and problem-solving ability
- Ticketmaster experience is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-07-14
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Schedule | evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Canucks Sports & Entertainment
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We connect organizations to BC's largest sports fanbase.
Full company description
Looking to work in an environment like no other? One where our fans and guests are everything to us and it's our vision that they have an extraordinary experience every time they enter our arena – whether it's their first, second, or 100th time here. At Canucks Sports & Entertainment, our vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging ourselves to be the best, creating memories, and making a lasting difference. If you are a customer-focused, enthusiastic individual, passionate about delivering outstanding service and creating unforgettable guest experiences, we encourage you to apply for a spot on our team. Vacancies are available in many exciting roles throughout our company. Please see www.canucks.com/jobs for all current opportunities.
- LinkedIn followers
- 31,356
- People associated on LinkedIn
- 1,231
- Reported office locations
- 800 Griffiths Way, Vancouver, BC V6B 6G1, CA
- Business categories
- Sports
- Other recorded names
- Abbotsford Canucks
- Abbotsford Arena-AHL ArenaOpsPT
- Canucks Sports & Entertainment
- Canucks Sports & Entertainment (CSE)
- Specialties
- Owner and Operator of Rogers Arena
- Owner of Vancouver Canucks (NHL)
- Owner of Abbotsford Canucks
- and Owner of Vancouver Warriors
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Looking to work in an environment like no other? One where our fans and guests are everything to us and it's our vision that they have an extraordinary experience every time they enter our arena – whether it's their first, second, or 100th time here. At Canucks Sports & Entertainment, our vision is to be the premier sports and entertainment company in North America. We strive to WIN-THRILL-CONNECT, by challenging…
| Field | Value |
|---|---|
| Industry | Spectator Sports |
| Company size | 201-500 employees |
| Headquarters | Vancouver, BC |
| Organization type | Privately Held |
| Year founded | 1970 |
| Specialties | Owner and Operator of Rogers ArenaOwner of Vancouver Canucks (NHL)Owner of Abbotsford Canucksand Owner of Vancouver Warriors |
| Open jobs on Jobsy | 46 |
| View page |
Position: Ticket Centre Representative
Department: Ticket Centre
Reports to: Manager, Ticket Centre
Hourly Rate: $18.90
We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you!
POSITION SUMMARY:
Ticket Centre Representatives play an integral role as the first point of contact with our fans at the Ticket Centre, whether that be in person, over the phone or on email. They perform sales and service functions at the Ticket Centre and assist our fans with ticketing inquiries. This is a part-time, hourly, events-based position.
A typical shift includes:
- Performing sales and service functions at Ticket Centre and ticket windows to external and internal clients, offering an exceptional and individualized customer experience
- Receiving and distributing tickets under ‘will call’, premium tickets, and special programs (e.g., Family Packs, Holiday Packs, etc.)
- Answering general ticketing and building inquiries at window, over telephone, and email
- Solving ticketing issues that arise from external customers or from internal bookings (e.g., NHL, promoters, staff, AG, etc.) in a timely manner
- Documenting customer ticket issues, concerns or feedback for review and/or follow-up by management or MXS team
- Maintaining and conducting final balance of cash float
- Performing and communicating service policies and procedures to Season Ticket Members
- Promoting, renewing, and selling ticket products and services, whenever possible
- Other duties as required
REQUIRED EXPERIENCE AND QUALIFICATIONS:
- Minimum 2 years’ customer service, sales and/or promotions experience
- Must be able to work evenings, weekends, and holidays, as required
- A commitment to service excellence and proven team player
- Excellent verbal communication skills, with a friendly and professional manner
- Effective time-management skills and ability to multi-task in a dynamic, fast-paced environment
- Excellent computer knowledge in standard office applications and database systems
- Superior attention to detail and strong organizational and problem-solving skills
- Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
- Experience with Ticketmaster systems is an asset
- This is an onsite role at Rogers Arena in downtown Vancouver
Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.
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