UI/UX Researcher & Designer

Company Description

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Europe UK/Ireland in the 2026 Best in KLAS: Global Software (Non-US) report.

Job Description

As a UI/UX Researcher & Designer at Intelerad, you will play a meaningful role in shaping how clinicians and healthcare professionals interact with our medical imaging products. You will independently own research and design for one or more product areas, partnering with product managers, developers, and end users to turn complex clinical needs and business goals into intuitive, high-quality experiences, from early discovery through to successful release. You will bring a balanced skillset, grounding design decisions in rigorous user research, translating insight into compelling, usable interfaces, and helping raise the quality of UX practice across the team.

Key Responsibilities

Research

• Independently plan and lead qualitative and quantitative UX research across the product lifecycle, using field studies, direct observation, interviews, workflow and task analysis, usability testing, and surveys to identify opportunities, validate assumptions, and shape product direction.

• Set research priorities and methodologies for your product area in partnership with product management; recruit participants and moderate sessions with clinicians and other end users.

• Synthesize research data into personas, journey maps, and actionable insights, and translate findings into design and product recommendations that influence roadmap decisions.

• Own and evolve our research repository so findings stay discoverable and continue to inform current and future work.

Design

• Lead the design of intuitive interfaces from concept to release, grounded in a strong understanding of user goals, clinical workflows, and product requirements, delivering screen layouts, interaction patterns, and UI elements that meet usability and business standards.

• Own design work end-to-end: produce wireframes, storyboards, functional prototypes, and detailed specifications that clearly communicate intent to developers, QA, and technical writers.

• Drive the creation and adoption of design standards that ensure consistency across the product suite, and guide developers through UI design decisions and trade-offs during implementation.

Communication & Collaboration

• Build trust with users through deep empathy, active listening, and strong facilitation, enabling a thorough understanding of their goals, workflows, and challenges.

• Present design and research findings clearly to audiences ranging from engineers to product leadership, and lead design and research critique sessions to ensure alignment and quality.

• Mentor and provide feedback to less experienced designers and researchers, sharing methods and best practices across the team.

Qualifications

Qualifications & Experience

• Bachelor's degree in Human-Computer Interaction (HCI), User Experience (UX) Design, Interaction Design, Human Factors / Ergonomics, Psychology, Graphic Design, or equivalent experience.

• 4+ years of experience in UI/UX design and UX research, with a portfolio demonstrating both strong web and mobile design capabilities and end-to-end research work.

• Proficiency in industry-standard design tools, including Figma and/or Adobe Creative Cloud (Photoshop, Illustrator, XD, or equivalent).

• Demonstrated expertise in wireframing, prototyping, and producing design specifications.

• Demonstrated experience independently planning and leading user research using qualitative and quantitative methods, and synthesizing findings into personas, journey maps, and actionable insights.

• Familiarity with UX research tools and repositories (e.g., Dovetail, UserZoom, Optimal Workshop, or similar).

• Strong knowledge of HCI principles and design best practices.

• Proven ability to communicate design rationale and research findings effectively to technical and non-technical audiences, including senior stakeholders.

• Excellent spoken and written English, or equivalent.

Preferred Qualifications & Special Requirements

• Experience prototyping with HTML and CSS or similar front-end tools.

• Experience in healthcare IT or complex enterprise software; experience conducting research with clinical or healthcare users.

• Familiarity with accessibility standards (WCAG) and inclusive design practices.

• Familiarity with survey design and basic statistical analysis.

• Experience working in Agile development environments.

• Experience mentoring or informally guiding other designers or researchers.

• No direct supervisory responsibilities.

Travel Requirements

• None

This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time.

Additional Information

The base pay for this position ranges from $60,000 to $80,000/yr CAD within any geographic market in Canada. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered. Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits.

All your information will be kept confidential according to EEO guidelines.

Applicants may be required to complete an online personality assessment as part of your application.

#LI-REMOTE

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment