Posted last month
UPDATED Program Manager, Full-Time
@ Taproot Community Support Services
Kelowna, British Columbia
Overview
Taproot Community Support Services is hiring a full-time Program Manager to lead a community support program. The role covers program administration and annual budgeting, staff recruitment, coaching and performance management, labour relations with unions, trauma-informed service design, and community and government representation, with on-call and emergency coverage.
Responsibilities:
- Manage program budget and evaluate effectiveness
- Supervise, coach, and evaluate staff
- Handle labour relations and union grievances
- Design trauma-informed programs for children and adults
- Represent the agency to funders, media, and community
Requirements summary:
- Management experience in community or social services
- Knowledge of employment standards and collective agreements
- Familiarity with CARF and funder standards
- Strong data analysis and planning skills
Tools & skills
Source and dates
Source type not verified · njoyn
- Employer posting date
- 2026-09-23
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Social & community services |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Taproot Community Support Services
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We envision a world where every individual, family & community thrives. Employee-owned, proudly diverse.
Full company description
At Taproot, we believe in the strength within every person. Since 1983, we have been nurturing change and healing in children, youth, adults and families across British Columbia, Alberta and Ontario. Through more than 125 community-based services, our employee-owners provide personalized, culturally responsive support in even the most complex situations. We help people build on their strengths, create meaningful connections and find a greater sense of belonging in their communities. Our work is grounded in care, respect and the belief that every voice matters. Taproot is 100% employee-owned through an Employee Ownership Trust. Every employee becomes an owner from day one, creating a shared commitment to the people we support, our communities and the future we are building together. With more than 850 employee-owners, Taproot is proud to be a Certified B Corporation and CARF-accredited organization.
- LinkedIn followers
- 2,629
- People associated on LinkedIn
- 291
- Reported office locations
- 11491 Kingston St, Maple Ridge, 2, Maple Ridge , British Columbia V2X 0Y6, CA
- Other recorded names
- Taproot Community Support Services
- Specialties
- social services
- seniors care
- youth justice
- acquired brain injury
- psychology
- indigenous services
- disabilities
- FASD
- children
- families
- and behaviour counselling
- Profile identifies a recruitment agency
- No
At Taproot, we believe in the strength within every person. Since 1983, we have been nurturing change and healing in children, youth, adults and families across British Columbia, Alberta and Ontario. Through more than 125 community-based services, our employee-owners provide personalized, culturally responsive support in even the most complex situations. We help people build on their strengths, create meaningful…
| Field | Value |
|---|---|
| Industry | Individual and Family Services |
| Company size | 501-1,000 employees |
| Headquarters | Maple Ridge , British Columbia |
| Organization type | Self-Owned |
| Year founded | 1983 |
| Specialties | social servicesseniors careyouth justiceacquired brain injurypsychologyindigenous servicesdisabilitiesFASDchildrenfamilies |
| Open jobs on Jobsy | 100 |
| View page |
Administration
• Participate in long-term planning and visioning for the program and organization, contributing to the development of goals, objectives, and strategies to achieve organizational success.
• Develop and manage the annual program budget and perform periodic cost and productivity analyses. Utilizes data to evaluate program effectiveness and make informed decisions about future planning and improvements.
• Ensures personnel administration is completed and monitored to established agency, licensing, funder, and CARF standards.
Employee Relations
• Develop highly engaged staff and ensure optimal levels of qualified staff are available through the recruitment, screening, and hiring process.
• Provides coaching, mentorship and supervision of staff in performance and conduct, assigning work, training, growth opportunities and promotions, and team building activities to motivate employees to peak performance and productivity
• Evaluates and conducts regular performance conversations with staff, ensuring feedback is clear, constructive, and aligned with organizational goals.
• Manage employee/labour relations, conflict, concerns, compliance with provincial employment standards, applicable collective agreements, policies and ensuring a positive, safe work environment. Addresses and handles disputes, policy violations, misconduct, performance management and other concerns in a timely manner. Determines disciplinary actions and participates in decisions on staff terminations ensuring appropriate processes are followed.
• Responsible for cooperative management and union relationships, this includes resolving grievances and participating in labour management meetings and union negotiations.
Service Delivery
• Promote a safe, structured, and predictable environment that reduces conflict and enhances child and adult development.
• Design, implement and evaluate programs that support the developmental needs of children and adult individuals; while incorporating family involvement and trauma-informed care practices.
• Foster a collaborative and supportive team environment where staff are empowered to build strong, positive relationships with children and adult individuals.
• Lead the development of strategies that mitigate potential trauma triggers and create a healing environment for individual in care.
Public/Community Relations
• Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
• Perform miscellaneous job-related duties as required.
• Provide on-call and emergency coverage on pager or cell.
• A complete and detailed list of key responsibilities can be available at time of interview.
Journal
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