User Researcher

Job Title: User Researcher

Introduction: We are seeking a skilled User Researcher to support our research initiatives in Brossard, Quebec. This short-term role is crucial for gathering authentic user insights through onsite and remote interviews, directly influencing product development and enhancing user experience in our squad-based tactical and extraction shooter games. The successful candidate will conduct user interviews, perform detailed observations, and deliver comprehensive documentation within tight deadlines, playing a key role in shaping our gaming products based on genuine user feedback.

Roles and Responsibilities:

• Facilitate clear, natural conversations during remote and onsite user interviews, ensuring participants feel comfortable and provide honest, valuable feedback.
• Administer pre-prepared questionnaires to study participants efficiently and accurately.
• Conduct detailed observations during gameplay sessions, gathering qualitative notes and data to inform research findings.
• Accurately record and document each interview and observation session, including detailed notes and audio/video recordings.
• Collaborate closely with the research team to maintain data quality and ensure strict adherence to research protocols and methodologies.
• Manage time effectively to complete all interviews, observations, and reporting within the allocated schedule.
• Prepare a comprehensive summary data report within 7-10 calendar days after the study, synthesizing insights into actionable recommendations.
• Familiarize with game titles and related materials ahead of the study by engaging with provided reference materials and playing alongside developers.

Qualifications:

• Proven experience in user research, preferably within the gaming industry or related digital product environments.
• Strong communication and interpersonal skills to facilitate engaging and insightful interviews and observations.
• Ability to work independently and deliver high-quality results under tight deadlines.
• Prior experience conducting remote and onsite interviews, administering questionnaires, and managing research documentation is required.
• Educational background in Human-Computer Interaction (HCI), Psychology, Anthropology, or related fields is a plus.
• Familiarity with game genres such as extraction shooters and squad-based tactical gameplay is advantageous.

Tools and Technologies:

• Proficiency in conducting User Research Studies and structured interviews.
• Experience with audio/video recording tools and software to capture interview sessions (e.g., Zoom, Microsoft Teams, or specialized recording software).
• Skilled in note-taking and documentation using Microsoft Word, Google Docs, or specialized research documentation tools.
• Basic knowledge of user research methodologies and usability testing frameworks.
• Comfortable using collaboration platforms and data management tools to coordinate with research teams efficiently.