User Services Assistant

Georgian is more than just an employer – we're a community. With multiple campuses located across Central Ontario, Georgian College offers rewarding employment opportunities in academics, administration, research, and more. We take pride in working alongside a dynamic team of student-focused educators, dedicated supporters, and passionate advocates. Together, we can advance our mission to inspire innovation, transform lives, and connect communities through the power of education.

Our exciting work environment offers the opportunity to learn and grow, while collaborating in a team-oriented culture that promotes equity, diversity, inclusion and belonging. Together, we deliver unrivaled experiences for our students, employees and the communities we serve. Read our 2025-2030 strategic plan.

If you share our energy and passion, please consider joining Team Georgian.

The Libraries and Learning Services is a central hub on campus and believe that students are the centre of the Georgian learning community. Libraries and Learning Services provides general library support, research help and access to collections, as well as Math, Writing, Language and Tutoring services, empowering students and faculty to learn for the future. We value teaching and lifelong learning, freedom of information, service excellence, collaboration and the unrivalled student experience.

Position Overview:

We’re seeking a dedicated, student-focused team member who will play a critical role in providing excellent service to Library and Learning Services users at Georgian College’s Barrie campus. This includes circulating material, processing physical and digital requests, responding to general user inquiries regarding library services, printing and computing, directional support and referring to the appropriate department or college service as appropriate.

If you are passionate about facilitating access to and maintenance of library collections and course reserves and thrive in a collaborative inclusive environment, this is the role for you.

THIS IS A TEMPORARY REPLACEMENT POSITION FOR A BARGAINING UNIT EMPLOYEE. Terms and conditions of employment are as outlined in the Support Staff Collective Agreement.

Job Details:

Job posting date: November 6, 2026
Department: Libraries and Learning Services
Location: Barrie Campus -On Campus
Classification: Support Staff
Employment Type: Contract (Appendix D) – ASAP – October 2027
Hours of Work: 35hours per week
Salary Range: PB E – $30.43 (Start Rate) - $35.11 (4 -Year Rate)

Key Responsibilities:
• Facilitates user access to print materials, checking items in and out, and routing materials to required campus locations
• Responds to general user inquiries regarding library services, printing and computing, directional support and referring to the appropriate department or college service as appropriate
• Processes and fulfills physical and digital requests from Georgian College users and Ontario colleges and universities resources sharing partners, monitors and troubleshoots requests in the Library Services Platform, sends materials to the appropriate Georgian or Ontario College or university campus in the requested format
• Delivers basic information support, demonstrates general navigation of library website and search tool, and other electronic departmental systems
• Monitors department email inbox and college student inquiry platform; responds to user inquiries electronically, forwards or assigns questions to appropriate staff or department, as required
• Participates on Library and Learning Services committees and contributes to discussions and collaborative team projects; attends regular meetings, records and posts notes and agendas
• Collects, counts and prepares deposits to accounting, as necessary, files records of deposits
• Promotes Library and Learning Services collections, services and initiatives through creative displays, Social Media channels, and participating in department outreach initiatives
• Maintains online and physical Course Reserve collection
• Ensures Course Reserve details are entered accurately to facilitate discovery and access to collections by Georgian students and faculty
• Updates scanned documents in Adobe to ensure quality electronic readability and compliance with AODA standards; collaborates with Copyright Coordinator to confirm Course Reserves meet Copyright requirements
• Creates and updates Course Reserve manuals, provide accurate instructions for maintaining the Course Reserve collection
• Responds to faculty inquiries regarding Course Reserve collections
• Communicates with faculty about course specific reserve items, confirms status of items and course requirements each semester
• Assists with the maintenance of the library collections by ensuring materials that require repair are forwarded to Technical Services. Shelve, sort, count, tattle tape and withdraw material as needed. Assists with withdrawing and discarding materials as outlined in library policy; updates records, sets up files for new issues and relabels materials as required and in consultation with collectors
• Runs missing and lost lists, searches for material, communicates with users to return items, and processes missing lists for review by Collectors
• Provides support to Library Students Assistants (LSA); responds to questions from LSA at all campuses, and assists with problem solving when issues are beyond the scope of a LSA role
• Acts as a first point of contact for LSA’s and answers general Library operating questions based on established guidelines and process. Demonstrates processes and procedures and systems, ensures students are carrying out responsibilities based on pre-established job duties, and escalates LSA issues/concerns to senior staff or Manager where required.

Qualifications:
• Successfully completed a one-year certificate in Office Administration or related field.
• Minimum of 1 year of administrative or customer Service experience in a Library environment with experience in Library systems software.
• Advanced skills in MS Word and MS Excel.
• Strong interpersonal skills to collaborate with library staff and student employees and work with staff from different departments.
• Excellent communication and conflict resolution skills.

Why Work with Us?

Georgian’s multiple campuses are in some of the most sought-after areas in Central Ontario. Our campuses play important roles in each of these communities, serving as centers for academic, social, and cultural activities, and contributing to the social and economic well-being of the areas.

In addition to a rewarding career, here are some of the other benefits offered to full-time employees of Georgian College:

• We offer a competitive compensation rate, comprehensive benefits plan and a generous vacation policy as well as CAAT defined-benefit pension plan which includes fully matched contributions
• A tuition reimbursement program that offers reduced course fees for college staff and their dependents.
• A holiday shut down period that allows employees to rest and relax with family and friends.
• A flex work program for most positions allowing employees the flexibility of working both on campus and remotely.
• All Georgian Employees have access to the EFAP: Employees and their family members can call the program 24/7 for completely confidential support, information, and assistance.
• Campus Safety Services: Georgian is committed to providing a safe, respectful and inclusive environment through the delivery of professional health and safety, security, parking, emergency management, conflict resolution and investigative services.

For a more in depth look at what Georgian has to offer, check out our website.

Are you ready to Experience Georgian?

If this opportunity matches your interest and experience, please apply online at: https://www.georgiancollege.ca/about-georgian/career-opportunities/ quoting Competition #142-26 by 11:59 pm on November 20, 2026. We thank all applicants; however, only those selected for an interview will be contacted.

Georgian College supports diversity, equity and a workplace free from harassment and discrimination and is committed to an inclusive, barrier-free environment. We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to persons of Indigenous ancestry, racialized persons, persons with disabilities, women and members of the 2SLGBTQ+ community. If you are contacted to participate in the interview, please advise the coordinator of any accommodations needed with respect to any materials or processes used to ensure you have access to a fair and equitable process.

Alternate formats will be provided upon request throughout the recruitment and selection process.