Posted 56 months ago
User Support Representative
@ Endossed
Montréal, Quebec
Overview
Endossed is hiring a User Support Representative, full-time, to keep the user experience of its Buy Now, Pay Never payment app seamless. The role answers user chats and emails, creates help content, and coordinates with the tech team on account and data-connection problems, reporting to the CEO.
Pay:
$50,000–$55,000 a year
Responsibilities:
- Respond to user requests via in-app chat (Intercom)
- Respond to user emails (Gmail)
- Create blogs, videos and help documents to automate support
- Coordinate with the tech team to resolve user problems
Requirements summary:
- Excellent verbal and written communication skills
- Driven and independent
- Clear understanding of the mission, product and user experience
- Experience with user support (valued)
Tools & skills
Source and dates
Employer career site / ATS feed · breezy
- Employer posting date
- 2022-04-10
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Endossed
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
What we are about & What we expect from our User Support Team
Endossed is more than a payment solution: it is a way for users to break free from digital servitude. Endossed has built the world’s first Buy Now, Pay Never solution, giving users the power to monetize their own data, on their own terms. The eight million e-commerces in the United States can benefit from a payment solution that boosts their topline, increases the rate of return shoppers, and empowers them to be in control of their data.
We won’t rest until everybody knows. We’re seeking a user support representative to join us on our mission to liberate the world from digital servitude. You will work hand-in-hand with our CEO; your part will be to ensure that the user experience with Endossed is seamless. Our ideal candidate will be trusted to dive right in, take the lead, use initiative, and help build a trillion-dollar company that will disrupt how consumers globally interact with their data.
You will
The user success representative will support our mission to help consumers gain financial ownership of their data by helping our users when they need help in the application, whether it's by:
- Responding to requests via our direct chat in the application (Intercom)
- Responding to emails sent by users complaining or wanting help (Gmail)
- Creating content to automate the process of supporting users (blogs, videos, help documents)
- Coordinating with our tech team to solve user problems, including but not limited to; not being able to sign in, connecting data sources, redeeming offers, trying to fraud our system, duplicating accounts, etc
The candidate will need a crystal clear understanding of our mission, our product and our user experience. The candidate will often exchange with Endossed's technical team but will report to the CEO.
You will not be a fit if
- You are not driven and independant
- Have less than excellent verbal and written communication skills
- Are not hungry for success
- You do not possess these traits
- Relentlessness
- Grit
- Humility
- Curiosity
- Raw intelligence
- Integrity
- Courage
We value
- Experience with user support
- Amazing human beings who are hustlers and laugh in the face of adversity
Journal
Only you can see this. Kept on this device, and in your account when you sign in.