Posted 4 days ago
User support technician
@ Retreat Guru
Nelson, British Columbia
Overview
Retreat Guru is hiring a full-time user support technician on a hybrid schedule, with work done both in person and remotely. The role responds to user computer difficulties, researches solutions, trains users and contributes to application redesign and usability testing. The posting asks for a college diploma or equivalent experience and 3 to less than 5 years of experience.
Responsibilities:
- Respond to users experiencing computer difficulties
- Research and implement solutions from manuals and documents
- Provide advice and training to users
- Maintain a problems and solutions log
- Participate in software redesign and usability testing
Requirements summary:
- College diploma of 1 to 2 years or equivalent experience
- 3 to less than 5 years of experience
- Call centre experience
- Quality assurance experience
- Excellent oral and written communication
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | ground: moderate |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (required) |
| Security clearance | Reliability status |
| Perks mentioned | Generous paid time off, Generous parental leave, Stock or equity, Wellness, Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Retreat Guru
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
3 years to less than 5 years
Hybrid
Work must be completed both in person and remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide customer service
- Manage incidents
- Usability testing
- No supervision responsibility
Computer and technology knowledge
- Project management software
- HTML editing software
- Software development
- Mac OS
- JavaScript
- SQL
- Spreadsheet
- PHP
- WordPress
- HTML
- Software quality assurance
- Call centre
- Quality assurance or control
- E-commerce
Security and safety
- Basic security clearance
- Own transportation
- Willing to travel
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Sitting
- Internet access
- Cellular phone
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Health benefits
- Dental plan
- Health care plan
- Paramedical services coverage
- Group insurance benefits
- Life insurance
- Stocks/shares
- Maternity and parental benefits
- Free parking available
- On-site amenities
- On-site recreation and activities
- Paid time off (volunteering or personal days)
- Team building opportunities
- Wellness program
Journal
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