Posted 14 days ago
Veterinary Reception, Client Care, Guardian Veterinary Centre
@ VCA Animal Hospitals
Edmonton, Alberta
Overview
VCA Animal Hospitals is hiring a full-time veterinary receptionist at Guardian Veterinary Centre in Edmonton to greet clients, manage phones and appointments, and handle admissions, discharges and billing. The role runs a 6-week rotating schedule of 10-hour day, evening and overnight shifts. The posting lists benefits including RRSP matching, paid time off and continuing education allowances.
Responsibilities:
- Welcome clients and pets and answer multiline phones
- Schedule, track and follow up on appointments
- Admit and discharge pet patients
- Invoice clients and process payments
- Perform housekeeping in reception and treatment areas
Requirements summary:
- Organized, motivated and empathetic approach
- Customer service or front desk experience an asset
- Comfortable around cats, dogs and other animals
- Enrollment in a veterinary program an asset
- Willingness to learn medical terminology
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · phenom
- Employer posting date
- 2026-10-24
- First seen by our source
- 2026-10-20
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, overnight |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Fields of study | Veterinary medicine, Veterinary technology, Pre-veterinary |
| Perks mentioned | Generous paid time off, Retirement plan, Employee discount, Wellness, Uniform provided, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
VCA Animal Hospitals
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Taking care of the future of veterinary medicine.
Full company description
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From general practice to emergency and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 430 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. As part of the Mars Veterinary Health family of brands, VCA is taking care of the future of veterinary medicine to help achieve the Mars Petcare Purpose—A Better World for Pets™. To learn more about VCA, visit: www.vca.com or find us on Facebook, Instagram, Twitter and LinkedIn.
- LinkedIn followers
- 104,933
- People associated on LinkedIn
- 10,789
- Reported office locations
- VCA Animal Hospitals, 12401 West Olympic Blvd., Los Angeles, CA 90064, US
- Business categories
- Health Diagnostics
- Veterinary
- Hospital
- Health Care
- Farming
- Pet
- Medical
- Other recorded names
- VCA Animal Hospitals
- Specialties
- Veterinary Medical Services
- Veterinary Diagnotic Laboratories
- Veterinary Digital Imaging
- and Veterinary Practice Marketing Solutions
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From general practice to emergency and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training…
| Field | Value |
|---|---|
| Industry | Veterinary Services |
| Company size | 10,001+ employees |
| Headquarters | Los Angeles, CA |
| Organization type | Privately Held |
| Year founded | 1986 |
| Specialties | Veterinary Medical ServicesVeterinary Diagnotic LaboratoriesVeterinary Digital Imagingand Veterinary Practice Marketing Solutions |
| Open jobs on Jobsy | 128 |
| View page |
Veterinary Reception, Client Care
Location: Edmonton, AB
Guardian Veterinary Centre is welcoming a full-time Veterinary Receptionist to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us. Our CCS team is an important, highly valued team that supports the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!
Schedule: The candidate selected for this position will work a 6-week rotating schedule of 10-hour shifts, including day, evening and overnight shifts.
Key Responsibilities
- Create a warm and welcoming environment for our patients and pet parents
- Answer a multiline phone system and track and schedule appointments effectively
- Place outbound calls to pet parents for follow-up and future appointment bookings
- Respond and manage email correspondence; clients, referring veterinarians & internal office messages
- Admit and discharge pet patients
- Invoice/bill clients; obtain pet owner confirmation, and process payments
- Perform general housekeeping duties; maintain cleanliness of reception area, examination rooms, pet holding areas, and common areas
- Have a willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
- Learn common medical terminology
- Enrollment in a veterinary medicine program (i.e. VMR, VMA, Veterinary Technician or Pre-Veterinary programs) is an asset!
- Previous customer service or front desk experience in hospitality is an asset!
- Comfortable being around cats, dogs and other furry friends
What We Can Offer You
- Competitive compensation that reflects your skills, experience, and the role.
- RRSP Employer Group Match Program (5%) to help you save for the future.
- Paid time off for continuing education, vacation, sick days, and personal wellness days.
- Annual CE Allowance.
- Benefits: Minimum 24 hours per week for eligibility, with flexible options.
- Paid annual certification memberships and uniform allowance.
- Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
- Various career development pathways.
- Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app
Our Story
VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.
In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers.
Click “Apply Now”
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
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