Posted 86 months ago
Vice President, Client Services
@ Citco Technology Mgmt
Toronto, Ontario
Overview
Citco Technology Mgmt is hiring a Vice President, Client Services in Toronto to manage client relationships for a portfolio of asset managers. The role covers service levels, cross-selling, client reporting and leading a team of Managers. Pay and benefits are described as competitive, but no salary range is stated.
Responsibilities:
- Manage client relationships and service level agreements for asset managers
- Coordinate client requests with Citco operations and support teams
- Review client profitability, receivables and KPIs; prepare board reports
- Lead operational due diligence reviews and client visits
- Supervise and train Managers on the Client Services team
Requirements summary:
- University degree in a relevant discipline
- 7+ years of financial services experience, preferably hedge fund administration
- 2+ years of formal people management experience
- Strong analytical skills with accounting and allocation systems
- Advanced Microsoft Excel, PowerPoint and Outlook
Tools & skills
Source and dates
Source type not verified · tbe
- Employer posting date
- 2019-10-29
- First seen by our source
- 2026-10-12
- Source record updated
- 2026-10-20
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 7+ years |
| Management experience | 2+ years |
| Manages people | Yes |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | People with disabilities |
| Education | Bachelor’s degree (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Citco Technology Mgmt
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The Citco group of companies provides a broad range of financial services for hedge funds, administration, PE & more.
Full company description
Our heritage, since founding a civil law notary practice in the 1940s to establishing the Curacao International Trust Company in the 1960s, is built on challenging paradigms and delivering exceptional service within the financial and professional services industry. Today, we continue to pioneer award-winning services and technology solutions that meet ever changing markets. A commitment to investing in people, and proprietary technologies, has resulted in our reputation as the industry’s preeminent service provider, reassuring clients that their critical administration functions are in safe hands. Our thought leadership and ability to quickly navigate complex change means our clients can depend on us as trusted advisors to make informed decisions in response to market conditions. Our Divisions Citco Fund Services & Investor Relations CFS is the global leader in services for the alternative investment industry. With over 2,000 funds under administration and net assets exceeding $840 billion, we provide full service fund administration, fund accounting, net asset value calculations, investor relations, and more. Governance Services Leveraging our extensive global office network Citco Governance Services provides customised solutions, including corporate and global subsidiary governance, secretarial services, financial accounting and reporting, tax and audit liaison, and market entry services. Banking, Depositary & Custody Services Citco Banks operate in strategic financial centres and provide Institutional and Fund of Funds clients access to the funds universe through multiple communication and online real-time global funds platforms. Citco Technology Management Through our eight global development centres, Citco Technology Management provides secure infrastructures and develops award-winning technology products that underpin our commitment to service excellence.
- LinkedIn followers
- 250,245
- People associated on LinkedIn
- 12,614
- Reported office locations
- 89 Nexus Way, 2nd Floor Camana Bay,, P.O. Box 31105, Grand Cayman, Cayman Islands KY1-1205, KY
- 2 Bloor St E, Toronto, ON M4W 1A8, CA
- Route de Saint-Cergue 9, Nyon, VD 1260, CH
- Naritaweg, Amsterdam, North Holland 1043 BW, NL
- 3 2nd St, Jersey City, NJ 07302, US
- 20 Rue de la Poste, Luxembourg, Luxembourg 2346, LU
- 1 Custom House Quay, Dublin, 1, IE
- Business categories
- Finance
- Financial Services
- Other recorded names
- The Citco Group Limited
- Citco Technology Mgmt
- Specialties
- Fund Administration
- Technology Development
- Investor Relations Services
- Banking & Custody Services
- Corporate & Trust Services
- Market Entry Services
- Private Equity
- Investment Management
- Hedge fund
- Real Estate Investment
- Governance Services
- and Global Subsidiary Services
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Our heritage, since founding a civil law notary practice in the 1940s to establishing the Curacao International Trust Company in the 1960s, is built on challenging paradigms and delivering exceptional service within the financial and professional services industry. Today, we continue to pioneer award-winning services and technology solutions that meet ever changing markets. A commitment to investing in people, and…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 5,001-10,000 employees |
| Headquarters | Grand Cayman, Cayman Islands |
| Organization type | Privately Held |
| Specialties | Fund AdministrationTechnology DevelopmentInvestor Relations ServicesBanking & Custody ServicesCorporate & Trust ServicesMarket Entry ServicesPrivate EquityInvestment ManagementHedge fundReal Estate Investment |
| Open jobs on Jobsy | 34 |
| View page |
Vice President, Client Services
About Citco
Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 6,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.
Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.
A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.
About the Role:
An exciting opportunity has arisen for a high calibre professional to join Citco’s Client Services team in Toronto. Reporting to a Senior Vice President of the Client Services team, this is a role that requires proactive client relationship management for a portfolio of asset managers.
As the Client Services Vice President, you are expected to understand and meet the needs of clients by ensuring service deliverables are met in a timely fashion. It is important to create and nurture long term relationships with clients and work with core and ancillary service teams both locally and globally to ensure service levels are optimum.
Job Duties in Brief:
- Establish professional relationships with clients and other key internal/external parties as required
- Drive strategic communication with clients and negotiate service level agreements (SLA)
- Understand and communicate clients’ requests with various Citco business functions, operational and support teams to promote effective internal communication
- Develop a broad understanding of Citco business lines and associated product/service propositions
- Understand the industry and regulatory environment and be sensitive to industry change and business trends, identifying new areas of growth
- Identify opportunities to expand existing relationship by cross-selling additional Citco products/services; Drive the coordination of new client integrations and existing client launches
- In partnership with the Client Services Management team, facilitate presentations to existing and prospective clients
- Participate and lead projects in connection with the continuing evolution of the business
- Monitor and manage client SLAs and operational deliverables
- Review client profitability & accounts recivables and address negative trends
- Work closely with the Operations team to identify opportunities for process improvements and system development with the aim of minimizing operational risk and improving efficiencies
- Review risk logs and support, co-ordinate and communicate incident resolution as necessary
- Lead operational due diligence reviews and client visits
- Compile periodic board reports, Key Performance Indicators (KPIs) and scorecards for clients; Carry out periodic risk assessments and peer reviews of clients
- Actively maintain client status, commentary and client updates in internal CRM tools
- Provide training and supervision to Managers on the Client Services team
About You:
- University degree in a relevant discipline with 7+ years related work experience in the financial serviced industry, preferably within a hedge fund administrator and/or investment company
- 2+ years formal people management/ leadership experience
- A proven interest in the financial markets and hedge fund industry
- Demonstrated leadership experience coupled with superior communication skills
- Highly analytical with strong attributes on business processes, Accounting and allocation systems
- Proficiency in Microsoft Office (advanced Excel & Powerpoint) and Outlook
What We Offer:
- A challenging and rewarding role in an award-winning global business.
- Opportunities for personal and professional career development.
- Great working environment, competitive salary and benefits, and opportunities for educational support.
- Be part of an industry leading global team, renowned for excellence.
Confidentiality Assured.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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