Warehouse Customer Service Representative QC (Full-Time)

WHO WE ARE

Established in 1995, Progistix is a recognized leader in the design and operation of world-class field service logistics networks. We establish long-term relationships with our clients, integrating client business processes with our own. This facilitates the delivery of proactive service offerings and optimal process improvements that benefit the whole supply chain and add value to the relationship. We design, implement and execute outsourced solutions for major corporations in Canada and for international companies expanding into the Canadian market. We are a leading third-party logistics partner for companies requiring sophisticated field service logistics, critical parts networks and transportation management solutions.

Progistix’s operations are located in major cities across the country, giving our clients efficient and effective access to the Canadian marketplace. We operate out of various provinces such as ON, MB, QC, NS and NFLD, with our Toronto facility being the largest.

Job Description

POSITION: Service Representative (SR3) – full-time

WORK LOCATION: 4200 Rue Jean-Talon O, Montreal, QC H4P 1V5

WORK SCHEDULE: Monday to Friday – Day Shift

START DATE: as soon as possible

POSITION OBJECTIVE

The main role of a service representative (SR3) is to perform general customer service functions, both orally and in writing and in the warehouse: receiving, shipping, inventory management, software handling.

KEY AREAS OF RESPONSIBILITY

• Handling of software such as SAP, Office Suite, and other in-house platforms
• Provide customer service in French, both orally and in writing
• Use material handling equipment such as the Raymond forklift truck (Reach truck)
• Perform tasks in accordance with established procedures
• Develop and maintain positive relationships with internal and external customers
• Work safely and follow safe driving procedures
• Maintain an organized and clean environment
• Perform other general storage duties as assigned by the Directorate
• Demonstrates diligence in completing the volume of work with consistent and sincere effort
• Demonstrates accuracy, completeness and reliability
• Demonstrates a sense of urgency and responds quickly to customer inquiries

REQUIRED SKILLS

• Oral and written skills in French and English (asset)
• Experience in a warehouse environment
• Ability to lift 50 lbs
• Ability to work in a team and possess excellent interpersonal and communication skills
• Have a very good ability to concentrate and have a positive attitude
• Have an eye for detail
• Valid Forklift License – Training Available On-Site
• Knowledge of radio frequency (RF) equipment – asset

EDUCATION

• Post-secondary diplomas related to logistics is an asset

BENEFITS

• On-site parking
• Accessibility by public transit
• Benefits
• Employee Assistance Program

WHY JOIN US

• Work in an environment where safety is our first priority
• Health and Dental Coverage
• Life and disability insurance
• Employee Assistance Program
• Savings Programs (RRSP and NRSP)
• Employee Appreciation Week
• Free on-site Parking

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.