Wellbeing Counsellor

About Us

The London Cross Cultural Learner Centre (CCLC) is a non-profit organization dedicated to helping newcomers build successful lives in Canada. Through a wide range of settlement, employment, language, and community programs, we support individuals and families as they navigate life in a new country and become active members of our community.

We are currently seeking a Wellbeing Counsellor to join our Case Management Services team on a one-year fixed-term contract to cover a maternity leave.

About the Program

CCLC's Case Management Program provides intensive, individualized support to newcomers facing complex settlement challenges. Guided by the IRCC Case Management Framework, the program helps clients overcome barriers, access essential services, and build the stability, wellbeing, and independence needed to successfully integrate into their new communities.

About the Role

As the Wellbeing Counsellor, you will provide mental health and psychosocial support to newcomers and other eligible clients through assessment, counselling, crisis intervention, and service coordination. Working within a trauma-informed, culturally responsive, and client-centred framework, you will support individuals and families as they navigate settlement challenges and work toward improved wellbeing and community integration.

This role is ideal for a compassionate and skilled professional who is passionate about supporting diverse communities and making a meaningful impact in the lives of newcomers.

Key Responsibilities

Counselling & Mental Health Support

• Conduct mental health, psychosocial, and risk assessments.
• Provide short-term individual, family, and couples counselling using evidence-based practices.
• Deliver crisis intervention and emotional support to clients experiencing significant distress.
• Monitor client progress and adjust intervention strategies as needed.

Case Management & Service Coordination

• Collaborate with Case Managers and community service providers to support client goals and wellbeing.
• Develop individualized support plans and facilitate referrals to specialized services.
• Assist clients in accessing healthcare, housing, income supports, legal services, and other community resources.
• Participate in case conferences and coordinated service planning activities.

Group Facilitation & Community Engagement

• Design and facilitate workshops and group sessions focused on mental health, wellness, resilience, coping strategies, and settlement-related challenges.
• Support initiatives that promote social inclusion, community connection, and overall wellbeing.

Documentation & Program Support

• Maintain accurate, timely, and confidential client records.
• Prepare reports, program statistics, and outcome data as required.
• Ensure compliance with professional standards, privacy legislation, funder requirements, and organizational policies.

What You Bring

Education & Professional Registration

• Bachelor's Degree in Social Work, Counselling, Psychology, or a related health or human services discipline.
• Registration and membership in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) or registration as a Psychologist in Ontario.

Experience

• Minimum one (1) year of related experience providing mental health services, including student placement experience.
• Experience conducting assessments, providing counselling supports, and responding to crisis situations.
• Experience working collaboratively with healthcare providers, community partners, and social service agencies.
• Experience supporting newcomers, refugees, and other vulnerable populations is considered an asset.

Knowledge, Skills & Abilities

• Knowledge of mental health assessment, counselling approaches, crisis intervention, and risk management practices.
• Understanding of trauma-informed, anti-oppressive, culturally responsive, and client-centred service delivery.
• Strong interpersonal, communication, problem-solving, and relationship-building skills.
• Ability to work effectively with people from diverse cultural, linguistic, and social backgrounds.
• Strong organizational, documentation, and case management skills.
• Proficiency with Microsoft Office and electronic client record systems.

Working Conditions

• Monday to Friday, 8:30 a.m. to 4:30 p.m., with occasional evening or additional hours as required.
• Based at 217 Dundas Street, London, Ontario.
• Regular travel within London and surrounding area.
• Valid driver's licence and reliable access to a vehicle are required.
• Home visits and community-based work may be required.

Why Join CCLC?

At CCLC, you'll have the opportunity to make a lasting difference in the lives of newcomers and their families. You will join a collaborative, supportive team that is committed to equity, inclusion, innovation, and high-quality client service. Every day, your work will help individuals and families build confidence, resilience, and a sense of belonging in their new community.

Please note that a clear Vulnerable Sector Police Record Check is required as a condition of employment.

Equity, Diversity & Inclusion

CCLC is committed to building an inclusive and equitable workplace. We encourage applications from individuals with lived experience as newcomers, as well as members of equity-deserving groups, including but not limited to racialized persons, Indigenous peoples, persons with disabilities, women, and members of the 2SLGBTQIA+ community.

Accessibility & Accommodation

CCLC is committed to providing accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request throughout the recruitment and selection process. Applicants are encouraged to make their needs known in advance.

Recruitment Process

CCLC may use technology, including applicant tracking systems, to support the recruitment process. All applications are reviewed in accordance with our commitment to fairness, equity, and accessibility.

Please submit your resume by November 20, 2026. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Monday to Friday
8:30 am to 4:30 pm