Workday Operations Analyst

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The Analyst safeguards the security of the Workday HRIS platform, enabling HR and the business to operate with confidence. Partnering with HRIS colleagues and business stakeholders, this role strengthens platform governance and controls, supports audit and compliance readiness, and helps ensure Workday continues to meet evolving organizational needs.

Salary: $90,200 CAD - $135,000 CAD Depending on Experience

Essential Job Duties:

• Administer Workday Help configuration, routing, queues, categorization, and case-management processes.
• Perform Workday security administration, including approved access changes, security assignments, access reviews, testing, troubleshooting, and supporting documentation.
• Manage HRIS request intake, assessment, triage, routing, escalation, and follow-up.
• Coordinate Workday release planning, readiness activities, stakeholder communications, and completion tracking.
• Coordinate regression testing, including testing schedules, participant assignments, completion tracking, issue documentation, and escalation of outstanding defects.
• Maintain HRIS platform and operational documentation, including procedures, configuration documentation, process inventories, support materials, testing documentation, governance records, and other documentation necessary to support consistent HRIS operations and knowledge retention.
• Coordinate HRIS audit-evidence activities, including periodic access reviews, testing assignments, evidence collection, completion tracking, and issue follow-up.
• Monitor Workday business processes and operational activity; facilitate resolution of stalled, failed, aging, or exceptional transactions.
• Administer the HR knowledge-article platform, including configuration, permissions, categorization, and workflows.
• Identify and support opportunities to improve HRIS platform operations, controls, documentation, and service delivery.
• Assume other duties as assigned.

Supervisory Responsibilities:

• Not responsible for supervising employees.

Knowledge/Skills/Abilities:

• Understanding of Workday modules, data structure, security model, and configuration options.
• Clear understanding of overall HR processes; including knowledge, terminology, and best practices to effectively translate business requirements into meaningful end-user solutions.
• Understanding of user roles, permissions, and security settings within Workday to ensure data confidentiality and access control.
• Ability to configure and customize Workday modules to align with organizational processes, such as defining custom fields, business processes, and workflows.
• Ability to manage multiple complex tasks and projects simultaneously, adhering to deadlines and ensuring successful project delivery.
• Strong collaboration and communication skills to work with cross-functional teams and business stakeholders, understanding their needs and translating them into business solutions.
• Attention to detail to ensure data accuracy, consistency, and compliance with data standards.
• Willingness to stay updated on Workday updates, enhancements, and industry trends to continuously improve system utilization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, etc. Ability to create, maintain, and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
• Problems encountered are routine, somewhat repetitive, and generally solved by following clear directions and procedures.
• Decisions generally affect one’s job or assigned functional area.
• Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.

Essential Physical Demands/Work Environment:

• Work is primarily sedentary: must be able to sit for extended periods and use a computer, keyboard, and mouse, frequently.
• The employee must occasionally lift and/or move up to 25 pounds.
• Travel may be required periodically, including overnight stays (contingent on position requirements).

Benefits:

• Health/Dental/Vision Insurance
• Paid Time Off
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short-Term Disability
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts

Join us for an exciting career journey with positive, driven individuals.