Posted yesterday
Workforce Specialist
@ Samsic Assistance Canada Inc
Calgary, Alberta
Responsibilities:
- Candidates should possess strong Analytical Skills to interpret operational data, forecast demand, and support data-driven staffing decisions.
- Candidates should possess Workforce Management and Workforce Planning skills to build schedules, balance workloads, and align staffing with service levels.
- Candidates should possess Workforce Development skills to support training plans, competency tracking, and career growth initiatives for front-line teams.
- Candidates should possess excellent Communication skills to collaborate with operations leaders, relay staffing changes, and maintain clear, professional…
- Experience in aviation, airport operations, or service-focused environments is an asset.
- Proficiency with scheduling or workforce management systems and MS Office (especially Excel) is preferred.
Requirements summary:
- Day-to-day tasks include collaborating with supervisors on staffing requirements, supporting workforce development initiatives, and maintaining clear communication with teams regarding…
- Candidates should possess strong Analytical Skills to interpret operational data, forecast demand, and support data-driven staffing decisions.
- Candidates should possess Workforce Management and Workforce Planning skills to build schedules, balance workloads, and align staffing with service levels.
- Candidates should possess Workforce Development skills to support training plans, competency tracking, and career growth initiatives for front-line teams.
- Candidates should possess excellent Communication skills to collaborate with operations leaders, relay staffing changes, and maintain clear, professional dialogue with diverse teams.
- Experience in aviation, airport operations, or service-focused environments is an asset.
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-10
- First seen by our source
- 2026-11-11
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Samsic Assistance Canada Inc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
French-born leader in aviation services for over 35 years - redefining excellence through innovation, elegance, and care
Full company description
About SAMSIC Assistance Canada Inc. SAMSIC Assistance Canada Inc. is part of the global Samsic Groupe, an international leader in facility management and business services operating in 27 countries and employing over 136,000 people worldwide. In Canada, our focus is aviation — delivering professional, compassionate, and reliable airport assistance and ground handling services across major airports. We specialize in Passenger with Reduced Mobility (PRM) support, meet-and-assist, baggage services, dispatch operations, and ramp coordination. Our teams ensure every passenger journey is handled with care, precision, and respect. Rooted in SAMSIC’s core values of safety, service excellence, and human connection, we take pride in being a trusted partner to airlines and airports who share our commitment to accessibility and customer care. Our people are at the heart of everything we do. We invest in training, mentorship, and leadership development, empowering our employees to build meaningful careers in aviation while maintaining operational efficiency, flexibility, and cost control. Backed by Samsic Groupe’s diverse business pillars — Facility Services, Human Resources (Samsic RH), and Airport Services — we combine local expertise with global strength to deliver consistent quality and innovation across every area of our operation. At SAMSIC Assistance Canada, we’re more than a service provider — we’re a team of problem-solvers, innovators, and people-first professionals who believe every traveler deserves exceptional care from the moment they arrive to the moment they board. 🌍 Global reach. Local dedication. People at the heart of service.
- LinkedIn followers
- 2,393
- People associated on LinkedIn
- 298
- Reported office locations
- 455 Boulevard Fénelon, Suite 202, Dorval, Quebec H9S 5T8, CA
- 1000 Airport Rd, Edmonton, Alberta T9E 0V3, CA
- 2000 Airport Rd NE, Calgary, Alberta T2E 6W5, CA
- 975 Boulevard Roméo-Vachon N, Dorval, Quebec H4Y 1H1, CA
- 10000 w O'Hare Ave, Chicago, Illinois 60666, US
- San Francisco, CA 94128, US
- 3880 Grant McConachie Way, Richmond, British Columbia, CA
- Other recorded names
- SAMSIC Assistance Canada Inc
- Specialties
- Ground Handling
- Travel Services
- Aviation Security
- Baggage Services
- Aircraft Towing
- Aircraft Cleaning
- Lost and Found
- Airlines
- Airports
- Logistics
- Ramp Services
- Passenger Services
- Meet and Greet Service
- Guest Accessibility Services
- Ramp Handling
- Passengers with Reduced Mobility Services
- Baggage Handling
- Cargo
- and Airport Lounges
- Profile identifies a recruitment agency
- No
About SAMSIC Assistance Canada Inc. SAMSIC Assistance Canada Inc. is part of the global Samsic Groupe, an international leader in facility management and business services operating in 27 countries and employing over 136,000 people worldwide. In Canada, our focus is aviation — delivering professional, compassionate, and reliable airport assistance and ground handling services across major airports. We specialize in…
| Field | Value |
|---|---|
| Industry | Airlines and Aviation |
| Company size | 1,001-5,000 employees |
| Headquarters | Dorval, Quebec |
| Organization type | Privately Held |
| Year founded | 2019 |
| Specialties | Ground HandlingTravel ServicesAviation SecurityBaggage ServicesAircraft TowingAircraft CleaningLost and FoundAirlinesAirportsLogistics |
| Open jobs on Jobsy | 8 |
| View page |
Company Description SAMSIC Assistance Canada Inc. is part of Samsic Groupe, a global leader in facility management and business services operating in 27 countries with a workforce of over 136,000 people. In Canada, the company specializes in aviation services, providing professional and compassionate airport assistance and ground handling across major airports. Core services include support for passengers with reduced mobility, meet-and-assist, baggage handling, dispatch operations, and ramp coordination. SAMSIC Assistance Canada is guided by values of safety, service excellence, and human connection, and partners closely with airlines and airports committed to accessibility and customer care. Employees benefit from training, mentorship, and leadership development, supported by the broader Samsic Groupe network in Facility Services, Human Resources, and Airport Services.
Role Description The Workforce Specialist is a full-time, on-site role based in Calgary, AB, responsible for optimizing staffing levels and scheduling to support efficient airport operations. This role involves monitoring workforce needs in real time, preparing and adjusting shift plans, and coordinating with operational leaders to ensure adequate coverage across passenger assistance and ground handling services. The Workforce Specialist analyzes operational data and service demand patterns, prepares reports, and recommends adjustments to improve productivity, service quality, and cost control. Day-to-day tasks include collaborating with supervisors on staffing requirements, supporting workforce development initiatives, and maintaining clear communication with teams regarding schedules, changes, and operational priorities. The role also contributes to continuous improvement by identifying process enhancements and supporting the implementation of workforce management tools and best practices.
Qualifications
- Candidates should possess strong Analytical Skills to interpret operational data, forecast demand, and support data-driven staffing decisions.
- Candidates should possess Workforce Management and Workforce Planning skills to build schedules, balance workloads, and align staffing with service levels.
- Candidates should possess Workforce Development skills to support training plans, competency tracking, and career growth initiatives for front-line teams.
- Candidates should possess excellent Communication skills to collaborate with operations leaders, relay staffing changes, and maintain clear, professional dialogue with diverse teams.
- Experience in aviation, airport operations, or service-focused environments is an asset.
- Proficiency with scheduling or workforce management systems and MS Office (especially Excel) is preferred.
- Strong organizational skills, attention to detail, and the ability to work in a fast-paced, operational setting.
- Post-secondary education in business, operations management, human resources, or a related field, or equivalent practical experience.
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