24-Hour Services Harm Reduction Case Manager

INTERNAL/EXTERNAL

Job Title: 24-Hour Services Harm Reduction Case Manager, Temporary Winter Respite

Position Type: Bargaining Unit, Full-Time, Contract

Number of Positions: 2

Reason for Posting: Existing Vacancy

Contract Length: December 14, 2026, to April 07, 2027; subject to change

Rate: $29.40 per hour

Vacation: 7% Vacation Pay

Hours: 37.5 hours per week; various shifts (morning, evening, overnight)

Supervisor: Manager, 24-Hour Services

Posting Date: November 10, 2026

Application Deadline: November 20, 2026

Location: 195 Princes’ Blvd., Toronto (Better Living Centre)

Why Fred Victor?

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We arecommitted to ending homelessness, one person at a time.

Fred Victor’s 24-Hour Temporary Winter Respite Program was specifically designed to provide shelter and support for chronically homeless women, men, couples and pets whom, many have labeled as “hard to serve” and having difficulty maintaining shelter during the cold months of our often-unforgiving winter. It is our hope to walk alongside all our service users and support each person with any need identified along the way. We strive to provide a warm, welcoming, vibrant and “safe” space. We our committed to learning, developing and growing with our

service users. We hope that the folks that find themselves with us feel that “they are worthy of care” and that our work reflects this from the moment they begin their stay with us … through, until the moment we part ways.

The 24-HR Services Harm Reduction Case Manager will work with clients with mental health and substance use issues with a focus on harm reduction support. They have extensive experience in this area of work and are dynamic and creative in their approach to housing access, support, and case management. Good knowledge of settlement systems and barriers that newcomers face is an asset.

The position requires respect for, and expertise working with people who face barriers to service due to mental health, substance use, abuse, social isolation, immigration, unemployment/underemployment and history with the criminal justice system. The clients come from racially, culturally, and ethnically diverse backgrounds.

Does this sound like work you want to be a part of?

We offer a supportive and collaborative environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.

What You Will Do:

• Administrative tasks such as tracking statistical information such as Naloxone dispensing, needle pick-ups, calls to 911, mental health crises, number of unique service users from priority populations, and other stats as required.
• Provide flexible, extensive one-on-one individual support and follow-up to service users with complex mental health and substance use issues.
• Engage with service users to assist them in accessing community mental health, harm reduction/addictions services.
• Engage with service users, staff, and the community to develop a comprehensive harm reduction program at the 24-Hour Hotel Shelter Program.
• Develop comprehensive case plans together with service users, to help support growth, reduction of harm, and with a recovery-oriented focus. Case plans may include but are not limited to mental health support, independent living skills, social skills teaching, crisis management, advocacy and family education, budgeting, social recreational activities, and harm reduction strategies.
• Record and update case notes within 24hours, in accordance to Toronto Respite Standards and FVC’s polices and procedures
• Encourage and support service users to problem-solve and access community resources.
• Educate service users around rights and responsibilities for accessing community resources.
• Advocate together with service users around accessing community resources and overcoming individual and systemic barriers to access services.
• Support community development activities and develop and maintain effective working relationships with key supports and resources.
• Develop, facilitate, and evaluate weekly programming (educational groups, guest speakers, outings) for Respite service users.
• Develop and maintain open and effective working relationships with partner agencies such as Inner City Family Heath Team, Inner City Health Associates, Dixon Hall, Margaret’s Community Services and St. Felix Community Services.
• Meet targets set by program around the number of unique clients and client contacts required. Ensure service volumes are at or above target.
• Advocates and raises awareness and provision of information on culturally appropriate mental health and addictions supports for diverse and marginalized populations.
• Communicate and demonstrate appropriate professional boundaries with service users, staff, and community partners and abide by all the Fred Victor Centre’s policies and procedures e.g., Anti-Harassment and Discrimination and the Staff Code of Conduct.
• Work in accordance with the Ontario Occupational Health and Safety Act.

What You Bring to the Team:

• Degree/College Diploma in a relevant discipline or significant related experience.
• At least 3 years of experience working in a harm reduction program and knowledge of harm reduction strategies, with individuals experiencing homelessness, mental health, substance use or concurrent disorders, including supporting individuals from priority populations (e.g., Francophone, Indigenous, racialized, immigrant, refugee LGBTQ+, etc.).
• Direct experience working from a client centered approach with chronically homeless adults who come from a racially and ethnically diverse background, who experience barriers to services due to physical and mental health, substance use, social isolation, abuse, sexual orientation, history in the criminal justice system, recent immigration, or who are transsexual, or have pets in their care.
• Position requires strong written, interpersonal, and oral communication skills; strong assessment, informal counseling, analytical, and group facilitation skills; and a highly developed ability to plan and prioritize work, while remaining adaptable and flexible.
• Possess strong skills in crisis intervention and conflict resolution and be able to have sound problem solving and decision-making skills under pressure and be able to create and implement creative solutions.

What Sets You Apart:

• Extensive knowledge of community-based resources for low-income people.
• Sound knowledge of issues related to mental health treatment and recovery.
• Ability to advocate appropriately for service users, and within the larger system.
• Ability to network with others to meet service user needs.
• Ability to work productively within a team setting and independently.
• Must have ability to constructively give and receive feedback.
• Ability and comfort to work in isolation with limited direct day-to-day supervision.
• Well-developed interpersonal skills that will produce effective and productive relationships with the service users, community, external agencies, and staff of FVC.
• Strong organizational and administrative skills.
• Knowledge of after-hours services in the GTA
• Literacy in Microsoft Office Suite, Pirouette, OCAN, IAR and SMIS
• Case management experience in an interdisciplinary team environment is an asset.
• Ability to speak a second language is an asset.
• Knowledge of substance use and addictions, specifically injection drug use, through a combination of lived experience, work experience, and/or education/training.
• Strong understanding of systems that cause and support homelessness, poverty, and discrimination.
• Excellent attendance record, adaptability, reliability, and a strong work ethic.

Compensation and Benefits:

• For the 24-Hour Services Harm Reduction Case Manager, Fred Victor offers an hourly rate of $29.40
• 7% vacation pay
• Access to employee and family assistance plan

How You Can Apply:

Internal employees who are interested in this opportunity are encouraged to apply through ADP by navigating to Myself > Talent > Career Centre.

Please note that we are currently soft-launching our new online hiring system through ADP. During this transition, not all job postings are available in the system yet. We appreciate your patience as we work through this transition. As part of the application process, applicants are asked to upload their resume and a cover letter as one document describing their interest in joining the Fred Victor team.

A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation

Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received relating to accommodation requests will be treated with confidentiality.