Account Manager

The Account Manager will leverage his/her project management and managerial abilities to supervise functions for Reimagined Parking’s client-facing accounts. Reporting to the general manager, he/she will act as a key point of client contact while engaging in frequent client meetings and executing end-to-end operations, including staffing, expenditures, and budgeting.

Key Responsibilities

1. Serve as a key point of client contact to ensure the delivery of high-quality customer service for an assigned account(s); evaluate service quality and initiate corrective action
   
   
2. Interface with client representatives for status updates; addresses any actual or potential problems; assist line management in negotiation of client contract and provide support during client start-up; support security planning, assessments, and surveys; review and update post orders
   
   
3. Govern staffing operations for account by controlling labor costs and aligning schedules with client requirements
   
   
4. Oversee, coordinate, and spearhead recruitment, selection, orientation, training development and retention efforts of high caliber staff; administer driving training
   
   
5. Maintain and submit payroll records and other associate and business information
   
   
6. Plan assign, and direct work while coaching employees to drive productivity and engagement
   
   
7. Maintain a positive, professional environment by enforcing departmental dignity and respect and executing disciplinary actions
   
   
8. Ensure employees comply with applicable laws, regulations, policies, and procedures
   
   
9. Develop and direct assigned account budgets while providing input on company initiatives and resolving issues
   
   
10. Perform tasks and duties as required for an assigned account, including authorizing expenditures (I.e equipment, supplies, and vehicles) and maintaining inventory

Skills, Knowledge and Expertise

• Excellent customer service and communication skills
• Ability to verbally communicate with team members, management, and clients
• Must have the ability to speak, read and write English
• Knowledge of parking operations and procedures
• Knowledge of supervisory practices and procedures
• Skilled in staff supervision, including assigning work and providing training and discipline
• Ability to provide positive direction and motivate performance
• Must be willing to participate in the Company’s pre-employment screening process including drug screen and background investigation
• Experience in account management and revenue collection
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Benefits

Join our team and enjoy an outstanding benefits package, including:

Annual Discretionary Incentive plan: Designed to align pay with performance.

Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones