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Posted 4 days ago

Account Manager (Broker)

@ Gifford Carr

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Greater Sudbury, Ontario

Full-time2+ years experience
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SIGNALS

Overview

Gifford Carr is hiring a full-time Account Manager for its Personal Accounts team to support the Account Executive and maintain client relationships. The work covers quoting, renewals, underwriter negotiation, claims notices and client service for personal lines insurance. Candidates need at least 2 years of personal account management experience and an active RIBO licence.

Responsibilities:

  • Maintain long-term client and underwriter relationships
  • Quote, renew and review personal lines policies
  • Negotiate with underwriters and remarket accounts
  • Process endorsements, invoices and certificates
  • Submit and follow up on claims

Requirements summary:

  • Minimum 2 years as a personal account manager
  • Active RIBO licence required
  • Working knowledge of Epic and Policy Works is an asset
  • Strong written and verbal communication
  • Excellent organization and time management

Tools & skills

EpicPolicy Works
Source and dates

Source type not verified · humi

Employer posting date
2026-11-03
First seen by our source
2026-11-04
Source record updated
2026-11-04

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentSales
Experience2+ years
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Licences & certificationsRIBO

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Gifford Carr

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FieldValue
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Job description

JOB SUMMARY

Gifford Carr is looking to add to its Personal Accounts team a dynamic, energic and team-oriented Account Manager. The successful candidate will provide quality, responsive assistance to the Account Executive while building and maintaining positive relations with clients. The Personal Lines Account Manager must be well organized and possess the ability to prioritize workflow while working with their team to provide outstanding customer service to our clients.

CORE RESPONSIBILITIES

· Maintain positive, long-term relationships with clients, insurance company representatives, and team members

· Provide value to clients by offering newly available coverages, identifying exposures, determining the appropriate solutions to those exposures, and advising the client of the reasons the solutions are best for their needs

· Provide assistance to the Personal Account Executive

· Function as first-line underwriters to qualify, maintain, and promote quality business

· Communicate with clients including answering questions, policy changes, and educating regarding their coverages and its purpose

· Communicate and negotiate with underwriters on the client’s behalf

· Provide assistance with quoting new business when required

· Perform insurer portal quoting or entry as required

· Review renewals and existing coverage for accuracy

· Negotiate renewal terms and identify if another insurance company may be a better fit, discuss with the Account Executive and if decided, take the actions necessary to remarket the account

· Source, obtain and provide additional information requested by the underwriter

· Assist clients to complete applications

· Review and send client endorsements and invoices

· Assist the Account Executive to follow-up on payments

· Maintain current client files

· Review and send insurance certificates

· Submit claims notices to insurance companies, follow-up with clients and adjusters regarding claim status

· Additional responsibilities as it pertains to the insurance operations that may arise from time to time including assisting other team members and Account Managers with workload as necessary

QUALIFICATIONS & EXPERIENCE

· Minimum 2 years' experience as a Personal Account Manager

· Active RIBO license required

· Working knowledge of Epic and Policy Works is an asset

· Effective verbal and written communications skills

· Ability to work well under pressure with minimum supervision

· Commitment to positive team dynamic

· Excellent time management and organization skills

· High attention to detail and accuracy

· Ability to multi-task and respond to time sensitive deadlines

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