Posted 9 months ago
Account Manager, Commercial Lines
@ Mitch Insurance
Whitby, Ontario
Overview
Mitch Insurance is hiring a full-time Commercial Lines Account Manager to support commercial clients, strengthen retention and recommend coverage. The role involves client service, policy changes, renewals, cross-selling and billing updates. The posting states a base salary of $65,000 to $75,000+ plus performance bonuses and commissions, with the option to work from anywhere in Canada.
Responsibilities:
- Support commercial clients across channels and answer their questions
- Process policy changes, certificates, renewals and billing changes
- Identify client risk exposures and recommend coverages and limits
- Cross-sell and up-sell solutions suited to client needs
- Keep client files updated and organized
Requirements summary:
- Five or more years as a Commercial Account Manager or CSR at an insurance brokerage
- RIBO licence required
- CAIB, CIP or equivalent designation an asset
- Strong sales instincts and relationship-building skills
- Ability to multi-task and thrive under pressure
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-02-18
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Sales |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Home, Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | RIBO licence |
| Perks mentioned | Flexible hours, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Mitch Insurance
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Introducing lovable insurance
Full company description
Mitch is a leading insurance brokerage on a mission to make insurance lovable through exceptional experiences. Family-owned since 1948, the business is a marketplace for more than 70 of Canada’s top insurance companies. An unwavering supporter for consumer and public good, Mitch believes that everyone deserves fair and transparent insurance.
- LinkedIn followers
- 3,118
- People associated on LinkedIn
- 80
- Reported office locations
- 1555 Wentworth St, Unit 200, Whitby, Ontario L1N 9T6, CA
- 110 Yonge St, Suite 403, Toronto, Ontario M5C 1T4, CA
- Business categories
- Insurance
- Financial Services
- Other recorded names
- Mitch Insurance
- Mitch Insurance Brokers
- Specialties
- Car Insurance
- Home Insurance
- Commercial Insurance
- Life Insurance
- Business Insurance
- Auto INsurance
- House Insurance
- Whitby
- Ajax
- Pickering
- Toronto
- Oshawa
- Motorcycle Insurance
- Small Business Insurance
- Ontario Insurance
- and Lovable Insurance
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Mitch is a leading insurance brokerage on a mission to make insurance lovable through exceptional experiences. Family-owned since 1948, the business is a marketplace for more than 70 of Canada’s top insurance companies. An unwavering supporter for consumer and public good, Mitch believes that everyone deserves fair and transparent insurance.
| Field | Value |
|---|---|
| Industry | Insurance |
| Company size | 51-200 employees |
| Headquarters | Whitby, Ontario |
| Organization type | Public Company |
| Year founded | 1948 |
| Specialties | Car InsuranceHome InsuranceCommercial InsuranceLife InsuranceBusiness InsuranceAuto INsuranceHouse InsuranceWhitbyAjaxPickering |
| Open jobs on Jobsy | 7 |
| View page |
Commercial Lines Account Manager
Mitch is a leading insurance brokerage on a mission to make insurance lovable through exceptional experiences. We’ve been recognized as Brokerage and Innovator of the Year, and have been named one of Canada’s Top Growing Companies by The Globe and Mail’s Report on Business magazine multiple times.
Commercial Lines has become an important part of our success, delivering more than 30% year-over-year growth for the past seven years.
We’re expanding our Commercial team to help elevate Mitch to new heights. Are you an experienced Commercial Lines Account Manager with a strong grasp of sales who’s passionate about building long-term client relationships? Join us!
What you’ll do
As a Commercial Lines Account Manager, your passion for providing top-notch customer service will shine as you support our commercial clients while helping strengthen overall retention.
You know that every client interaction is an opportunity to not only better understand their risk exposure, but also recommend solutions that are right for the unique needs of their business. Yes, this means up-selling, but not in a pushy way. More in a “how else can I help you today?” way.
You’ll work with our clients through different channels to answer questions, make policy changes, provide certificates, review renewals, cross-sell, update files, assist with billing changes, more. You’ll be their go-to insurance expert, providing expert insights and professional advice to ensure their business has the protection it needs.
What you’re amazing at
- Building strong relationships with clients and collaborating with teammates from across our brokerage
- Using strong sales instincts and creating client-focused solutions that help businesses navigate the complexities of commercial insurance
- Understanding client risk exposures and recommending products, coverages, and limits that better protect them and their business
- Multi-tasking in a fast-paced environment and staying organized while dealing with information/requests coming from different sources
- Applying strong listening and critical thinking skills with an eye for detail
- Staying positive and thriving under pressure
Your qualifications
You’ve worked as a Commercial Account Manager or CSR at an insurance brokerage for five or more years. You also have your RIBO licence and are ideally working towards CAIB, CIP, or other equivalent professional designations.
Salary
We offer a competitive base salary of $65,000–$75,000+, along with performance-based bonuses and commission opportunities.
Where you’ll work is up to you
We believe in providing a flexible work environment where our teammates have the option to work for us from anywhere across Canada.
Come join us
We have very big plans and are on an exciting path to the future. If you want to help bring game-changing ideas to life and make a difference, then join us on our mission to make insurance lovable.
Mitch is an equal opportunity employer, and we’re committed to building an inclusive, diverse and inspiring environment for all employees. If you require any specific accommodations during the recruitment process, please let us know and we’ll be happy to work with you to meet your needs.
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