Posted 25 days ago
Account Manager, Enterprise Partners
@ Viv Technologies Inc.
Toronto, Ontario
Overview
Viv Technologies is hiring an Account Manager, Enterprise Partners to own the overall relationship with its large enterprise home care clients. The role is full-time, requires 5+ years managing enterprise accounts, and requires candidates in or within easy reach of the Greater Toronto Area, with periodic in-office work near Union Station.
Responsibilities:
- Serve as primary contact and own executive relationship for enterprise clients
- Own account plans and lead recurring account meetings and quarterly business reviews
- Monitor account health and surface risks and opportunities early
- Ensure every client request is routed to the right team and resolved
Requirements summary:
- 5+ years managing enterprise accounts or customer relationships
- Experience supporting complex, large-scale client organizations
- Strong customer success and follow-through skills
- Experience leading executive meetings and business reviews
- Excellent written and verbal communication and organization
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-10-13
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | People with disabilities |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Viv Technologies Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Digital Transformation Without Compromise
Full company description
Viv Technologies (formerly Mavencare) is a health technology innovator driving digital transformation with a home care software platform built for multi-site enterprises. With industry-exclusive technology, Viv creates greater efficiencies for home care operators and their teams. Together, we help operators, caregivers, clinicians, and families provide better care so more people can age safely in the comfort of their homes.
- LinkedIn followers
- 601
- People associated on LinkedIn
- 37
- Reported office locations
- 70 Richmond St E, Toronto, Ontario M5C 1N8, CA
- Other recorded names
- Viv Technologies Inc.
- Viv Technologies
- Profile identifies a recruitment agency
- No
Viv Technologies (formerly Mavencare) is a health technology innovator driving digital transformation with a home care software platform built for multi-site enterprises. With industry-exclusive technology, Viv creates greater efficiencies for home care operators and their teams. Together, we help operators, caregivers, clinicians, and families provide better care so more people can age safely in the comfort of…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 51-200 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Open jobs on Jobsy | 5 |
| View page |
Viv Technologies
At Viv Technologies, we’re passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We’re proud to support some of North America’s biggest home care operators. Together, we help tens of thousands of clients safely age in the comfort of their homes.
About the role
Viv Technologies is seeking an experienced, highly organized Account Manager, Enterprise Partners to own the overall relationship with our large enterprise clients.
The role owns the client's experience and the health of the partnership: serving as the primary point of contact, keeping stakeholders aligned, leading business reviews, and making sure every request has a clear owner and reaches resolution.
We're only considering candidates who reside in or are in easy reach of the Greater Toronto Area (GTA) as in-office work will be required periodically. The office is located within a five minute walk of Union Station.
Key responsibilities
Relationship ownership
- Serve as the primary day-to-day contact and own the executive relationship for each enterprise client.
- Build trusted relationships with stakeholders across the client organization.
- Keep stakeholders informed on updates, progress, issues, and next steps.
Account planning and business reviews
- Own account plans covering the client's priorities, stakeholders, success measures, and key initiatives, incorporating the solution roadmap from Solutions Engineering.
- Lead recurring account meetings and quarterly business reviews: prepare agendas, document decisions, and track commitments to completion.
Account health and service
- Monitor account health and surface risks, service concerns, and opportunities early.
- Make sure every client request is acknowledged, routed to the right team, and resolved.
- Coordinate general service issues with support and other internal teams.
- Keep accurate records of account activity, communications, and commitments.
Qualifications
- 5+ years managing enterprise accounts or customer relationships.
- Proven success supporting complex, large-scale client organizations with multiple stakeholders.
- Strong customer success skills, including proactive communication, issue ownership, and reliable follow-through.
- Experience leading executive meetings and business reviews, and producing clear summaries and action plans.
- Excellent written and verbal communication, strong organization, and attention to detail.
- Sound judgment when managing expectations, competing priorities, and escalations, and comfort working across departments without direct authority.
We embrace the uniqueness and perspectives of the community of people who work here and the clients for whom we care. Fostering an environment that reflects and supports diversity, equity, and inclusion is one important way in which we do this.
Artificial intelligence is used to screen and assess applicants.
We welcome candidates with disabilities. Related questions/requests may be sent to [email protected].
Journal
Only you can see this. Kept on this device, and in your account when you sign in.