Posted 2 months ago
Account Manager - IT Services (Remote)
@ Info-Tech Research Group
Toronto, Ontario
Overview
Info-Tech Research Group is hiring a remote full-time Account Manager for IT services. The role manages a book of client accounts through support calls, admin work and relationship management, aiming to renew memberships and grow accounts through cross-selling. The posting asks for a university degree and 3+ years of account management experience, and offers comprehensive benefits, RRSP matching and generous time off.
Responsibilities:
- Create and execute sales and service activity plans
- Manage member life-cycle tasks and inbound requests
- Own account management conversations with stakeholders
- Run CRM data queries and keep account records accurate
Requirements summary:
- University degree
- 3+ years of account management experience
- Experience in IT research and advisory market
- Experience working as part of a team
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-09-18
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Sales |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Perks mentioned | Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Info-Tech Research Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
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Full company description
Info-Tech Research Group is the “get things done” partner for over 30,000 IT leaders worldwide. The fastest growing research and advisory firm, Info-Tech enables leaders to make well-informed decisions and transform their organizations through AI, strategic foresight, step-by-step methodologies, practical tools, industry-leading advisory, and training programs. For 30 years, tens of thousands of private and public organizations have trusted us to lead their most important initiatives through periods of change and deliver outcomes that truly matter through technology.
- LinkedIn followers
- 71,708
- People associated on LinkedIn
- 1,969
- Reported office locations
- London, N6A 1B8, CA
- 888 Yonge Street, Toronto, ON M5E 1B3, CA
- 3960 Howard Hughes Parkway Suite 500, Las Vegas, Nevada 89169, US
- 20 Hunter Street, Level 4, Sydney, NSW 2000, AU
- 8 Duncannon Street, London, WC2N 4JF, GB
- 1225 S Clark St, Arlington, Virginia 22202, US
- 71 Robinson Road, Singapore, Central 068895, SG
- Business categories
- Market Research
- Information Technology
- Analytics
- Other recorded names
- Info-Tech Research Group
- Specialties
- IT Research
- IT Consulting
- IT Advisory Services
- Market Research
- Analyst Services
- World Class Operations
- tech news
- business planning
- ai
- and digital transformation
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Info-Tech Research Group is the “get things done” partner for over 30,000 IT leaders worldwide. The fastest growing research and advisory firm, Info-Tech enables leaders to make well-informed decisions and transform their organizations through AI, strategic foresight, step-by-step methodologies, practical tools, industry-leading advisory, and training programs. For 30 years, tens of thousands of private and public…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 1,001-5,000 employees |
| Headquarters | London |
| Organization type | Privately Held |
| Specialties | IT ResearchIT ConsultingIT Advisory ServicesMarket ResearchAnalyst ServicesWorld Class Operationstech newsbusiness planningaiand digital transformation |
| Open jobs on Jobsy | 46 |
| View page |
As an Account Manager, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling.
Major Responsibilities
- Create and execute sales and service activity plans. Manage member life-cycle tasks, including scheduling and eventually leading calls.
- Own all account management conversations with secondary account stakeholders.
- Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
- Manage and respond to inbound requests from members.
- Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
- Complete scheduled and ad hoc data queries of our CRM
- Ensure the CRM contains accurate account details and contact information.
- Actively seek to increase product knowledge.
Education and Experience
- University degree.
- 3+ years of Account Management experience, with a proven track record of success.
- Experience working in the IT Research and Advisory market.
- Experience working as part of a team an asset.
Skills
- Critical Thinking: Ability to assimilate complex information and communicate this in a simple way. Internal and external communication. Understand value proposition and communicate to member in a clear, concise manner. Understand client needs/requests and be able to say it back to them/find analyst to support them.
- Planning & Organization: Set daily schedules, plan territory, setting plans for account growth ext.
- Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately
- Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment
- Active listening: Able to identify client needs; asks great questions & listens
What do we offer:
- Competitive compensation packages
- Comprehensive benefits coverage: Health, Dental, Vision, etc.
- President Club awards and trips
- RRSP matching
- Generous time-off policies with summer hours and soft close days.
- Employee recognition and development programs
- “Buy a book” program
- Pet friendly offices, an onsite gym, virtual yoga sessions, rooftop patio, company fun days, and more!
ITRG is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process
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