Posted 8 months ago
Account Manager, Personal Lines Client Care
@ Mitch Insurance
Toronto, Ontario
Overview
Mitch Insurance is hiring an Account Manager for its Personal Lines Client Care team. The role supports existing clients through multiple channels, handling policy changes, renewals, cross-selling and billing updates. The posting requires two or more years as an Account Manager or CSR at an insurance brokerage and a RIBO licence, with remote work available from anywhere in Canada.
Responsibilities:
- Support existing personal lines clients across multiple channels
- Answer questions, make policy changes and assist with billing
- Review renewals and cross-sell relevant coverage
- Act as the client's go-to insurance expert
Requirements summary:
- Two or more years as an Account Manager or CSR at an insurance brokerage
- Deep knowledge of Personal Lines products
- RIBO licence
- Strong listening, critical thinking and attention to detail
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-03-23
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | RIBO licence |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Mitch Insurance
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Introducing lovable insurance
Full company description
Mitch is a leading insurance brokerage on a mission to make insurance lovable through exceptional experiences. Family-owned since 1948, the business is a marketplace for more than 70 of Canada’s top insurance companies. An unwavering supporter for consumer and public good, Mitch believes that everyone deserves fair and transparent insurance.
- LinkedIn followers
- 3,118
- People associated on LinkedIn
- 80
- Reported office locations
- 1555 Wentworth St, Unit 200, Whitby, Ontario L1N 9T6, CA
- 110 Yonge St, Suite 403, Toronto, Ontario M5C 1T4, CA
- Business categories
- Insurance
- Financial Services
- Other recorded names
- Mitch Insurance
- Mitch Insurance Brokers
- Specialties
- Car Insurance
- Home Insurance
- Commercial Insurance
- Life Insurance
- Business Insurance
- Auto INsurance
- House Insurance
- Whitby
- Ajax
- Pickering
- Toronto
- Oshawa
- Motorcycle Insurance
- Small Business Insurance
- Ontario Insurance
- and Lovable Insurance
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Mitch is a leading insurance brokerage on a mission to make insurance lovable through exceptional experiences. Family-owned since 1948, the business is a marketplace for more than 70 of Canada’s top insurance companies. An unwavering supporter for consumer and public good, Mitch believes that everyone deserves fair and transparent insurance.
| Field | Value |
|---|---|
| Industry | Insurance |
| Company size | 51-200 employees |
| Headquarters | Whitby, Ontario |
| Organization type | Public Company |
| Year founded | 1948 |
| Specialties | Car InsuranceHome InsuranceCommercial InsuranceLife InsuranceBusiness InsuranceAuto INsuranceHouse InsuranceWhitbyAjaxPickering |
| Open jobs on Jobsy | 7 |
| View page |
Account Manager – Personal Lines Client Care
Mitch is a leading insurance brokerage on a mission to make insurance lovable through exceptional experiences. We’ve been recognized as Brokerage and Innovator of the Year, and have been named one of Canada’s Top Growing Companies by The Globe and Mail’s Report on Business magazine multiple times.
We’re growing our Personal Lines Client Care team to help take our client experience to the next level and elevate Mitch to new heights. Are you an experienced Account Manager who enjoys building relationships, problem solving, and ensuring clients feel supported and valued throughout every interaction? Join us!
What you’ll do
Working as part of our Personal Lines Client Care team, your passion for providing top-notch customer service will shine as you support our existing clients with guidance and expertise that helps to strengthen overall retention.
You know that every client interaction is an opportunity to better meet their needs. Yes, this means up-selling, but not in a pushy way. More in a “how else can I help you today?” way.
You’ll work with clients through multiple channels to answer questions, make policy changes, review renewals, cross-sell, update files, assist with billing changes, and complete other service requests. You’ll be their go-to insurance expert, providing professional advice to ensure they have the protection they need.
What you’re amazing at
- Building strong client relationships and collaborating with teammates from across our brokerage
- Using strong sales instincts and creating client-focused solutions that help provide better protection and value
- Multi-tasking in a fast-paced environment and staying organized while dealing with information/requests coming from different sources
- Applying strong listening and critical thinking skills with an eye for detail
- Staying positive and thriving under pressure
Your qualifications
You’ve worked as an Account Manager or CSR at an insurance brokerage for two or more years and have deep knowledge of Personal Lines products. You also have your RIBO licence.
Where you’ll work is up to you
We believe in providing a flexible work environment where our teammates have the option to work for us from anywhere across Canada.
Come join us
We have very big plans and are on an exciting path to the future. If you want to help bring game-changing ideas to life and make a difference, then join us on our mission to make insurance lovable.
Mitch is an equal opportunity employer, and we’re committed to building an inclusive, diverse and inspiring environment for all employees. If you require any specific accommodations during the recruitment process, please let us know and we’ll be happy to work with you to meet your needs.
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