Accounts Receivable & Collections Analyst

About Beanfield

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our headquarters is located in Toronto’s super-hip Liberty Village, surrounded by great coffee, food, energy, and creativity—making it a great place to collaborate in person.

Our Values

We Are Challengers
We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United
We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care
We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The Role

We are seeking a detail-oriented and proactive Accounts Receivable & Collections Analyst to support billing operations, manage accounts receivable, and drive timely collections across both residential and commercial accounts. This role is responsible for ensuring accurate and timely billing, monitoring outstanding balances, resolving account discrepancies, and maintaining consistent payment cycles.

The ideal candidate is organized, analytical, and comfortable communicating with customers and internal stakeholders to resolve billing and payment issues, reduce overdue balances, and support the overall efficiency of the accounts receivable process.

What You’ll Do

● Monitor billing activities and account balances to identify discrepancies, missed billings, and outstanding charges.

• Investigate and resolve billing inquiries, invoice discrepancies, and payment allocation issues in collaboration with internal teams.

• Maintain accurate customer account records and ensure billing and payment information is up to date.

• Assist with account reconciliations and reporting to support accurate financial records.

• Monitor accounts receivable aging and proactively follow up on overdue residential and commercial accounts to secure timely payments.

• Contact customers via email and telephone regarding outstanding invoices, past-due balances, and payment commitments.

• Investigate and resolve payment delays, billing disputes, and account discrepancies to facilitate collection.

• Work with internal teams to address collection barriers, resolve customer concerns, and improve overall collection effectiveness.

• Identify opportunities to improve collection practices, billing workflows, and accounts receivable reporting.

• Support month-end activities and other accounts receivable-related reporting and administrative tasks as required.

• Perform other ad hoc duties and special projects as needed.

What You Bring

• Proven experience in accounts receivable, billing, collections, or a related accounting or finance role.

• Strong understanding of billing processes, accounts receivable management, and collection practices.

• Strong written and verbal communication, negotiation, and problem-solving skills, with the ability to handle customer inquiries and payment disputes professionally.

• Being bilingual in English and French is an asset.

• Proficiency in Google product suite and accounting or ERP systems; experience with SAP and JIRA is preferred.

• Strong attention to detail and accuracy when processing invoices, reconciling accounts, and maintaining financial records.

• Excellent organizational skills, with the ability to manage multiple accounts, prioritize competing deadlines, and follow through on outstanding items.

• A proactive, analytical, and solutions-oriented approach to resolving billing and collection issues.

What’s in it for you

• A united, values-driven culture that genuinely cares about people, collaboration, and community.

• Hybrid work model - 3 days a week in the office

• A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support your physical, mental, and financial well-being.

• An additional five (5) personal care days, giving you extra flexibility to recharge, reset, or take care of what matters most.

At Beanfield, we’re proud to be an equal-opportunity employer.

We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at [email protected], we are happy to help.

Please note:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives; The STIP payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The STIP payment is conditional upon meeting all of the STIP’s eligibility requirements.

Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.