Advanced Bionics Client Care Coordinator

Customer Care Coordinator, Advanced Bionics

FULLY ON SITE

As a Customer Care Coordinator with Advanced Bionics, you will provide exceptional and consistent service to our customers in a timely, efficient and professional manner. You will support the daily operation of the office by assisting customers, coordinating appointments, maintaining accurate records, processing payments and helping create a welcoming customer experience.

Responsibilities:

• Greet customers and create a welcoming and comfortable office environment.

• Answer telephone calls professionally, gather information from customers and accurately update customer files.

• Schedule appointments in accordance with established Standard Operating Procedures.

• Use the Retail Business System to complete system-related duties and maintain accurate customer information.

• Process customer payments, complete inventory activities and support end-of-day and end-of-month procedures.

• Maintain electronic and paper files and complete third-party documentation accurately and on time.

• Contact existing cochlear implant customers by phone, provide information about product features and benefits and respond to customer questions or objections using approved scripting.

More about you:

• High school diploma or equivalent.

• Previous experience in a retail sales or customer service environment, including experience handling cash.

• Excellent verbal communication and customer service skills.

• Proficiency in Microsoft Word, Outlook and Excel.

• Strong organizational skills with the ability to manage multiple priorities.

• Detail-oriented with strong accuracy, problem-solving and decision-making skills.

• Comfortable adapting to change and working in a fast-paced, customer-focused environment.

• Experience volunteering with seniors or handling or repairing small objects is considered an asset.

Don't meet all the criteria? If you’re willing to go all in and learn, we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position, only direct applications will be considered.

Sonova does not recruit via app, Telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone, please contact Sonova HR. We utilize AI to assist with resume screening; however, all selection, interviewing and hiring decisions are made by our internal recruitment team.

What we offer:

• Exciting and challenging work environment

• Collaborative and customer-focused culture

• Opportunities for continuous self-improvement

• A fully onsite work environment that supports direct collaboration and customer service

• A company that values diversity and inclusion

• Rich benefits plan, including a wellness benefit, paramedical services such as massage therapy and naturopathy, competitive compensation, a variable component and employer-matched pension contributions

• Mentorship program and career development plans

This role’s pay range is between $73,000 and $92,000 CAD. Final compensation will be based on relevant experience, skills, and qualifications.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. This position is fully onsite to support our customers, daily office operations and effective collaboration with colleagues. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.