Advisor, HR Shared Services Centre

The Baycrest Corporate Centre for Geriatric Care

has an exciting opportunity for a

Advisor, HR Shared Services Centre

Human Resources

Posting Number: 10361

Position Type: Temporary Full Time (12 months)

Bi-Weekly Hours: 70 Hours

Union: Non-Union

Date Posted: November 10, 2026

Internal Posting Closing Date: November 19, 2026

About Us

The Baycrest Corporate Centre for Geriatric Care (BCCGC) serves as the corporate head office for the Baycrest Seniors Care family of companies, supporting our hospital, long-term care home, research centre, education programs and residential living communities. As the administrative and organizational hub of a system fully dedicated to aging and brain health, BCCGC brings people, our shared values and system-wide services together to strengthen care and experiences for older adults.

Grounded in the values of being inclusive, collaborative, ambitious, respectful and excellent, BCCGC fosters an environment where teams thrive and collaboration drives success. From enterprise planning to day-to-day operational support, BCCGC helps ensure the Baycrest vision — a world where every older person lives with purpose, fulfilment and dignity — comes to life.

Job Summary

Reporting to the Manager, Talent Acquisition and HR Shared Services Centre, the Advisor, HR Shared Services Centre plays a key role within the Human Resources team. This position is responsible for delivering a range of HR programs and services, including benefits administration, leave of absence management, onboarding, transfers, and terminations. The Advisor also supports employees and leaders with day-to-day HR inquiries and manages internal recruitment processes for unionized roles.

Key Responsibilities

· HR Shared Services Operations

o Makes accurate and timely employee changes on the HRIS, such as status updates and personal information changes. Manages maternity/parental leave of absence requests, terminations, employee transfers and contract extensions.

o Drafts and prepares HR-related letters and communications, including offer letters, termination letters, employment letters and transfer letters.

o Enters new hires into HRIS and finalizes employee file.

o Facilitates new hire orientation ensuring a smooth transition for new hires.

o Administers employee benefits programs, including enrollments, changes, and terminations.

o Administers the defined benefit pension plan (HOOPP), including enrollments, retirements, maternity/parental leaves, inter-company transfers, and status changes.

o Serves as a centre of excellence for HR-related inquiries, providing guidance on questions from employees and managers related to benefits, HR policies, and other HR services; collaborates with internal HR teams to ensure accurate, timely, and consistent responses.

o Training/knowledge sharing with hiring managers and employees on various HR related inquiries/processes.

o Communicates effectively with both employees and managers to provide clear and accurate information, ensuring a positive experience in all interactions.

o Back-up for HR Assistant providing front desk coverage relief.

· Reporting and Documentation

o Ensures that all employee files are updated and accurate, including personal information, employment history, and compliance documents. Regularly audit records to ensure completeness and adherence to company policies and legal requirements.

o Prepares and maintains detailed records and reports related to HR Programs, benefits administration, and recruitment activities.

o Assists in generating reports for HR metrics and performance evaluation.

o Ensures accurate documentation of all HR processes and communications.

o Processes corrections/changes required in Empath after ad hoc audits.

· Process Improvement and Compliance

o Identifies opportunities to enhance HR Programs and Procedures.

o Participates in ad hoc project work related to HR Shared Services initiatives identified.

o Implements improvements to streamline HR operations and ensure compliance with internal policies and external regulations.

o Ensures all HR activities adhere to legal and organizational standards.

Who You Are

· Committed to delivering an exceptional employee experience with accuracy, consistency, and care.

· Communicate clearly and empathetically, translating complex HR processes into accessible guidance.

· Service-oriented and inclusive, respecting the diverse needs of Baycrest’s workforce.

· Collaborative and relationship-focused, building trust across HR, leaders, union partners, and stakeholders.

· Organized, adaptable, and able to manage multiple priorities in a fast-paced environment.

· Proactive, take ownership, and seek opportunities to improve processes and HR service delivery.

· Open to learning, embracing change, and supporting Baycrest’s commitment to excellence and innovation.

Qualifications

· Bachelor’s degree in Human Resources, Business Administration, or a related field or equivalent.

· Certified Human Resources Leader (CHRL) is an asset.

· Minimum of 3 years of experience in HR administration, benefits management, or a related field.

· Experience with recruitment processes is an asset.

· Experience in a unionized setting is required.

· Experience working in healthcare and research organizations is an asset.

· Strong understanding of HR Programs and Procedures, including benefits administration and recruitment processes.

· Understands collective agreements and internal policies impacting recruitment, benefits, and employee lifecycle management.

· Proficiency in drafting official HR communications and documents.

· Excellent organizational, communication, and problem-solving skills.

· Strong working knowledge of HR Information Systems (e.g., HRIS, ATS, Empath), including accurate data entry, audits, and reporting.

· Comfortable navigating multiple systems and adapting to new technologies quickly.

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant office tools.

Compensation

At Baycrest, we take pride in ensuring our compensation structure is internally equitable and compliant with pay equity legislation. We believe compensation should be transparent, equitable, and reflective of your experience and growth. Our salary ranges are structured to support progression, from learning the role to demonstrating full proficiency.

The salary range for this position is $59,116 to $73,895 per year.

Your placement within the target hiring range will depend on your job-related knowledge, skills, abilities, and relevant education and experience, as well as considerations such as market conditions and internal equity. The starting salary will be determined using these factors to ensure fairness and consistency across the organization.