Posted 8 days ago
Advisor, Member/client sales and service
@ Federation Caisses Desjardins
Jonquière, Quebec
Overview
Federation Caisses Desjardins is hiring a full-time member/client service advisor for sales and service. The role maintains client relationships, manages distressed loans and bad debt, and negotiates repayment. The posting requires French and a college diploma with one year of relevant experience, and offers a competitive salary, annual bonus and a defined benefit pension.
Responsibilities:
- Gérer, suivre et résoudre les prêts en difficulté et les créances irrécouvrables
- Négocier avec les clients et proposer des modes de remboursement
- Établir une relation de conseil et favoriser la rétention de la clientèle
- Collecter, compiler et analyser des données; préparer des rapports
- Identifier les risques opérationnels de l'unité
Requirements summary:
- Diplôme collégial dans un domaine connexe
- Minimum d'une année d'expérience pertinente
- Connaissance du français requise
- Savoir-être : orientation action, service à la clientèle, relations interpersonnelles
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | French, English |
| Education | College diploma (required) |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Federation Caisses Desjardins
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.
- LinkedIn followers
- 379,882
- People associated on LinkedIn
- 43,673
- Reported office locations
- 100, rue des Commandeurs, Lévis, Québec G6V 7N5, CA
- 11 King St W, Toronto, ON M5H 4C7, CA
- 110 9 Ave SW, Calgary, AB T2P 0T1, CA
- 1 Complexe Desjardins, Montreal, QC H2X, CA
- Business categories
- Banking
- InsurTech
- Insurance
- Financial Services
- Other recorded names
- Desjardins
- Specialties
- Services financiers
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses…
| Field | Value |
|---|---|
| Industry | Banking |
| Company size | 10,001+ employees |
| Headquarters | Lévis, Québec |
| Organization type | Privately Held |
| Specialties | Services financiers |
| Open jobs on Jobsy | 164 |
| View page |
As a member/client service advisor – sales, you help maintain business relationships with members and clients. You help manage, monitor and resolve distressed loans and bad debt. You negotiate with practitioners up to your discretionary limit in accordance with current practices. You carry out the necessary steps with the customers to recover the amounts due and minimize the losses. You represent Desjardins and enter the organization into agreements with clients. You also have opportunities to establish and negotiate product and service terms in accordance with current standards and procedures. Interpersonal savvy is therefore essential.More specifically, you will be required to:
- Limit costs and financial losses.
- Communicates with clients and suggests repayment methods in order to resolve the situation.
- Establish an advisory relationship by identifying current and potential needs and supporting client retention.
- Collect, compile and analyze data. Prepare reports and recommendations.
- Help identify your unit’s operational risks and opportunities for improvement.
What we offer*
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
* Benefits apply based on eligibility criteria.
What you bring to the table
- College diploma in a related field
- A minimum of one year of relevant experience
- Please note that other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
Equity, Diversity, Inclusion and Accessibility
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Trade Union (If applicable)
Caisses et Centres du SLSJ - CSN (00029) (2012-03-23 - )Job Family
Member/client sales and service (FG)Unposting Date
2026-11-12Journal
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