Posted 3 months ago
AI Agent Experience Designer
@ Observe.AI
Canada
Overview
Observe.AI is hiring an AI Agent Experience Designer to design, co-build and optimize human-AI collaboration patterns for its Voice and Chat AI agents. The role covers discovery workshops, conversational journey blueprints, post-launch optimization and customer training. The posting states a full-time salary of $85,000 to $120,000 CAD per year, remote hiring limited to Toronto, Canada, and benefits including private health insurance, RRSP and a work-from-home stipend.
Pay:
$85,000–$120,000 a year
Responsibilities:
- Lead customer workshops to uncover automation opportunities
- Map and document conversational journeys and usability blueprints
- Define success metrics and ROI targets with customers
- Train customer teams and monitor live agent performance
- Collaborate with product and engineering on platform standards
Requirements summary:
- 3+ years designing conversational systems or human-AI interaction frameworks
- Ability to design natural, usable dialogue across industries
- Strong grounding in human-computer interaction principles
- Skilled at running workshops and presenting to executives
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-08-13
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-10-17
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Product management |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Perks mentioned | Retirement plan, Stock or equity, Wellness, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Observe.AI
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
AI Agents for customer experience.
Full company description
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with global brands, like DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction.
- LinkedIn followers
- 119,796
- People associated on LinkedIn
- 348
- Reported office locations
- 275 Shoreline Dr, Redwood City, California 94065, US
- Business categories
- Speech Recognition
- Artificial Intelligence
- Software
- SaaS
- Natural Language Processing
- Artificial Intelligence (AI)
- Machine Learning
- Customer Service
- Call Center
- Other recorded names
- Observe.AI
- Specialties
- AI Agents
- Agentic AI
- Conversational Intelligence
- Generative AI
- Customer Service Automation
- Omnichannel Customer Experience
- and Enterprise Security and Compliance
- Profile identifies a recruitment agency
- No
- Reported total investment
- 214,020,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 201-500 employees |
| Headquarters | Redwood City, California |
| Organization type | Privately Held |
| Year founded | 2017 |
| Specialties | AI AgentsAgentic AIConversational IntelligenceGenerative AICustomer Service AutomationOmnichannel Customer Experienceand Enterprise Security and Compliance |
| Open jobs on Jobsy | 1 |
| View page |
Hiring in Toronto Canada Only
About Us
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.
Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.
Why Join Us
We’re looking for an AI Agent Experience Designer to design, co-build, and optimize human - AI collaboration patterns that make AI agents both practical and transformative.
You’ll own the end-to-end agent experience: gathering requirements, blueprinting conversational flows, defining usability guardrails, and ensuring post-launch performance meets business outcomes. This role sits at the intersection of design, product, and AI engineering, shaping how real customers interact with Voice & Chat AI agents across industries.
What You’ll Be Doing
Strategic Planning & Discovery
- Lead customer workshops to uncover high-impact automation opportunities.
- Analyze operations and conversations to identify where VoiceAI can create the most value.
- Partner with customers to define success metrics and ROI targets.
- Translate insights into agent personas, usability guidelines, conversation samples, and error-handling strategies.
Agent Experience Design & Optimization
- Map and document conversational journeys that reflect customer expectations and real-world use cases.
- Design usability-driven blueprints that surface corner cases, exception handling, and escalation paths.
- Configure experience requirements in collaboration with AI Agent Engineers and Engagement Managers.
- Use analytics, transcripts, and customer feedback to continuously refine and optimize agent experience.
Customer Success & Implementation
- Guide customers through the experience-design lifecycle - from concept to post-launch optimization.
- Train customer teams on best practices for managing VoiceAI usability and conversation design.
- Monitor live agent performance, track outcomes, and recommend improvements.
- Collaborate with Product and Engineering teams to influence platform features and standards.
- Document reusable design frameworks and share best practices across accounts.
What You’ll Bring To The Role
- 3+ years of experience designing conversational systems (IVRs, chatbots, assistants) or human - AI interaction frameworks.
- Conversational AI Expertise: Ability to design natural, usable dialogue and flow across industries.
- Human Computer Interaction (HCI): Strong grounding in HCI principles, with the ability to design seamless human - AI workflows.
- Communication & Facilitation: Skilled at running workshops, presenting designs to executives, and aligning diverse stakeholders.
Why You’ll Love It Here
- Competitive compensation including equity
- Private Health Insurance. The coverage includes prescription drugs, dental care, vision care, paramedical services, mental health benefits, and bundled life insurance, AD&D, and disability coverage
- Registered Retirement Savings Plan (RRSP)
- Monthly stipend to support work from home.
Salary Range
The base salary compensation range targeted for this full-time position is $85,000 - 120,000 CADper year depending on experience.
Total compensation may also include variable or discretionary incentive components. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.
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Our Commitment to Inclusion and Belonging
Observe.AI is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Accommodations are available upon request throughout the recruitment process.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visitwww.observe.ai.
AI Disclosure
We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our talent acquisition team.
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