AI Operations Specialist

Andgo builds workforce management software for organizations where staffing is operational and time-critical. Our customers are health systems and other shift-based organizations filling shifts under pressure, and we’re investing in the next generation of Andgo as an AI-first platform.

About the Role

Andgo Systems is seeking a hands-on AI Operations Specialist to be one of the first members of a new team built to help every department at Andgo get real work done with AI. Reporting to the AI Operations Lead, this role works closely with our Data team, our R&D platform team, and representatives from each department. The Specialist turns repetitive internal work into agents and automations with evals, guardrails, and cost controls, and keeps those agents and tools maintained as data, models, and workflows change. This work is guided by Andgo's AI-led Operating Framework, our approach to building core processes around outcomes rather than tasks.

What you'll be doing

• Working with the AI Operations Team Lead and other departments to build and maintain AI agents and tooling that help people get things done.
• Building and maintaining agents, skills, prompts, and Andgo's shared context.
• Context engineering for AI agents, working alongside our data team to define and maintain data pipelines and data definitions to provide accurate data to people and AI workflows.
• Ensuring our AI Operations comply with our security and privacy policies.
• Monitoring and maintaining agent access requests to ensure the principle of least privilege is maintained throughout our AI Operations stack.
• Maintaining what you build long term: monitoring evals and context, fixing regressions, handling model upgrades, and ensuring visibility into AI workloads.
• Enabling others to be successful with AI tooling, running office hours, pairing with teammates, and sharing lessons learned.

The Ideal Candidate

• 3+ years in a workflow automation, operations, or software development role.
• A track record of delivering and maintaining AI-powered workflows that people depend on.
• Hands-on experience with evals and regression testing for AI systems.
• Experience building skills, MCP servers, and AI plugins.
• Effective communicator: you can teach a non-technical colleague to run and edit an agent, and enable them with the knowledge to use AI.
• Experience handling sensitive data responsibly, including least-privilege access and keeping secrets and personal information out of prompts and logs.
• Ability to learn new technology quickly.
• Desire and willingness to contribute to the Andgo culture and company core values.

Bonus Points for experience in these areas

• Agent orchestration frameworks such as LangGraph, Google ADK, or the Claude Agent SDK.
• LLM gateways and observability tooling such as LiteLLM and Langfuse.
• Google Cloud Platform tools including BigQuery and Google Kubernetes Engine.
• Using workflow automation tools such as n8n or Zapier.
• Change management, training, or enablement work.
• Working within SOC 2, or similarly regulated environments.

What we offer

• Health and dental coverage, plus an annual flex spending account.
• $1,500 a year for professional development.
• $1,000 home office setup.
• 4 weeks' vacation, 12 statutory holidays and 2 flex days.
• Remote-Friendly: Work from anywhere in Canada.
• Flexible Hours: Flexible working hours to suit your lifestyle.
• Great Team: Collaborative and supportive team members.

About Us

Simplifying complex interactions, Andgo facilitates communication for unplanned, immediate need vacancies and planned absences, ensuring the right person is in the right shift at the right time.

As a team we work best when we work closely together, and when ideas can be exchanged openly and honestly. We want our team to understand the “why” of the work they’re doing, and how it fits into the overall picture of Andgo as a product and business.

Andgo Culture

The culture at Andgo Systems is by D.E.S.I.G.N.

• Does the right thing. We are intentional in determining the right course of action. We do what’s right, not what’s easy, even when no one is looking.
• Exhibits a growth mindset. Andgo is a growth company. We invest in ourselves and seek knowledge to achieve this growth. What got us here is not going to get us there.
• Shows authentic self. We bring our whole selves to work. We have fun, support each other, and contribute positively to our shared culture. We are curious, not judgemental.
• Innovate & iterate. We thoughtfully experiment and push the boundary, knowing that even when we ‘fail’ it moves us forward.
• Good people help first. We add value to every interaction. We have a service-first mentality, whether it’s helping a co-worker or a customer. We listen empathetically.
• No ego. We give and receive feedback openly and honestly. We understand feedback is an important process of improvement and we are willing to change our views when presented with new information.

These shared core values are how we hire, review, reward, and recognize our team, so it’s important that you share these values in order to be a part of the Andgo team.