AI Product Manager

We are hiring an AI Product Manager, IT Applications & QA!

The Opportunity:

The AI Product Manager is accountable for the direction, delivery, adoption, and measurable business value of AI enabled mortgage workflows within a First National product squad that is accountability for AI assisted underwriting experience.

Working in a three in a box partnership with the Residential Underwriting Business SME and the AI Engineering Lead, this role turns business needs and user pain points into a clear product roadmap, prioritized backlog, build ready requirements, and successful change in the operation. The Product Manager owns what the product must deliver, its adoption, and value outcomes; the Business SME owns policy interpretation, business rules, and operational acceptance, and the AI Engineering Lead owns the technical approach.

How you will contribute:

• Own the product vision, strategy, roadmap, backlog, release plan, and success measures for one or more AI enabled mortgage workflows, ensuring delivery of measurable business outcomes aligned to First National priorities.

• Develop a deep understanding of underwriter, broker, servicing, and operational workflows through observation, interviews, data analysis, and regular feedback, experimentation, and identify the highest value opportunities for automation,decision support, and product improvements

• Translate business objectives, policy requirements, process steps, exceptions, and user needs into clear product requirements, user stories, acceptance criteria, and prioritized increments, in partnership with the Business SME and the delivery team.

• Lead day to day three in a box decision making with the Business SME and the AI Engineering Lead, resolving scope, policy, user experience, risk, cost, and technical tradeoffs as the product is designed and built.

• Define baselines and track product outcomes such as adoption, cycle time reduction, user effort, decision quality, exception rates, rework, user satisfaction, operational risk, and unit cost, and use the evidence to guide investment and backlog choices.

• Coordinate end-to-end delivery across design, engineering, data, quality, security, risk, UAT, release, training, communications, and operational readiness, keeping dependencies visible and decisions timely, and represent squad demand.

• Plan and lead user validation, pilots, parallel runs, rollout, and change adoption, ensuring users understand how to interpret AI outputs, when to exercise judgment, and how to provide feedback or escalate exceptions.

• Use production telemetry, evaluation results, user feedback, incidents, and operational data to continuously improve the workflow, and contribute reusable product patterns and lessons learned to the broader AI Factory.

• Use measurable business outcomes, strategic alignment, customer impact, operational performance, and delivery capacity to inform portfolio prioritization and future product investment decisions

The experience you need:

• Bachelor’s degree in business, engineering, computer science, information systems, design or related discipline.

• 6 plus years of progressive product management, digital product delivery, business transformation, or related experience, including ownership of complex workflow products from discovery through production adoption.

• Demonstrated ability to translate operational workflows, policy requirements, and user needs into clear product roadmaps, requirements, acceptance criteria, and sequenced delivery plans.

• Experience working with cross functional teams spanning business, design, software engineering, data, quality, security, risk, compliance, and operations in agile or iterative delivery environments.

• Strong analytical skills and experience using product, process, quality, adoption, and financial data to prioritize work, measure outcomes, and communicate value.

• Practical understanding of AI enabled products, including probabilistic outputs, human in the loop controls, evaluation, guardrails, monitoring, and the tradeoffs between automation, user judgment, risk, cost, and experience.

• Strong stakeholder leadership, facilitation, written communication, and change management skills, with the ability to make decisions and maintain momentum when requirements or evidence are incomplete.

• Experience in financial services, mortgage lending, lending operations, servicing, broker channels, third party partnerships, or regulated technology environments is preferred.

• Experience using AI-assisted product management tools for analysis, requirements development, prioritization, or customer insight is an asset.

Relationships:

External: Engages implementation partners, technology vendors, and service providers on delivery scope, quality, and timing, and gathers input from broker and partner users to inform product direction and adoption.

Internal: Works in partnership with the Residential Underwriting Business SME and the AI Engineering Lead, and with the associated Product Squad.

Working Environment and Physical Demands Analysis:

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you’ll join:

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected]should you need an accommodation at any point in the recruitment process.

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