MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide. With a focus on digital transformation and efficiency, we help our clients Do More For Less by delivering scalable, agile solutions tailored to their needs. Through organic growth and strategic acquisitions, MCI has built a portfolio of companies offering synergistic services, including contact center management, business process outsourcing (BPO)…
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🌎Global Contact Center Outsourcing Simplified: Delivering Scalable CX Solutions with Award-Winning Talent & Technology
MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide. With a focus on digital transformation and efficiency, we help our clients Do More For Less by delivering scalable, agile solutions tailored to their needs. Through organic growth and strategic acquisitions, MCI has built a portfolio of companies offering synergistic services, including contact center management, business process outsourcing (BPO), Omnichannel CX deployment, IT services, software and app development, customer experience management, inside sales, and collections/account receivable management. Our comprehensive BPO-as-a-Service (BPOaaS) model provides flexible, end-to-end solutions for companies looking to optimize their operations. CX OUTSOURCING SIMPLIFIED MCI combines the strength of global scale with the personalized touch of smaller, agile teams. Our award-winning Customer Service Representatives (CSRs) deliver exceptional customer engagement, sales, and retention services with empathy and expertise. 🤝 Customer Experience Solutions 📈 Revenue Growth Services 🏡 Remote Workforce Solutions 🧠 CX Strategy & Design 🔒 Secure, Scalable, and Stable Operations CX TECHNOLOGY THAT DELIVERS We ensure every customer interaction is seamless across all channels, powered by cloud-based technology and intelligent automation. Our solutions enhance both customer and employee experiences, driving efficiency and cost savings. 📊 Automation, Data & Analytics ☁️ Cloud & Digital Engineering 🤖 Digital Self-Service & Cost Mitigation 🧩 Technology & Systems Integration 🚀 Digital Transformation & Marketing Solutions With over 5,000 employees and 370+ North American clients, MCI leads a global network of brands, including Gravis Marketing, OnBrand24, Valor Intelligent Processing, Market Force, and others. Contact us today to discover how MCI can help your brand achieve its full potential through Global Contact Center Outsourcing – Simplified.
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MCI Careers has 273 open jobs in Canada as of November 6, 2026. Top locations: Sydney.
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MCI Careers
Candidates need to be 18 or older with a high school diploma or equivalent, strong communication and organizational skills, and a typing speed of 20+ WPM. Basic Microsoft Office and Windows skills, reliability and good interpersonal skills are also needed.
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Windows, telephone headset
MCI Careers
5+ YOECandidates need five or more years as an account manager, account executive or sales executive, ideally with a leading staffing agency. They need a strong grasp of sales cycles, lead generation and B2B marketing, plus excellent communication and relationship-building skills.
computer, telephone headset, copier, printer
MCI Careers
1+ YOECandidates need to be at least 18, fluent in English and Spanish, and hold a high school diploma or equivalent. They should type at least 20 words per minute, have computer and Microsoft Office skills, and be reliable with strong customer service and problem-solving abilities.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Windows-based applications
MCI Careers
3+ YOECandidates need 3+ years of recruitment experience in a BPO or high-volume environment, a diploma or bachelor's degree in HR, psychology or a related field, and strong sourcing, interviewing and organizational skills. Familiarity with ATS and recruitment tools is expected.
ATS, job boards, social media, computer, telephone headset
MCI Careers
3+ YOECandidates need 3+ years of client services or account management in a BPO, strong relationship and communication skills, data analysis ability, and experience managing multiple accounts. A bachelor's degree in Business, Communications or a related field is required.
Customer experience, Business processes, Communication skills, Presentation skills, Monitor customer service, Onboarding
MCI Careers
5+ YOE2+ MgmtCandidates need a bachelor's degree in business, operations or a related field, 5+ years in a contact center with at least 2 years in management, and strong leadership, analytical and communication skills. Experience with CRM systems and reporting platforms, and with managing multiple teams or campaigns, is required.
CRM systems, contact center reporting platforms
MCI Careers
3+ YOE3+ MgmtCandidates need at least 3 years of supervisory experience in a BPO contact center, strong leadership and communication skills, and proficiency with contact center tools, CRM systems and reporting platforms. An associate degree, certification or equivalent training and experience is required.
CRM systems, Contact center reporting platforms
MCI Careers
1+ YOECandidates need an associate degree, certification or equivalent training and experience, plus at least one year of recruitment experience, ideally in a BPO or high-volume setting. Strong sourcing, interviewing and evaluation skills, familiarity with applicant tracking systems, and good communication and organization are also required.
Applicant tracking system
MCI Careers
3+ YOECandidates need 3+ years of client services or account management in a BPO or contact center, strong relationship and communication skills, and the ability to analyze data and present insights to clients. Familiarity with CRM tools and reporting platforms is expected, and a bachelor's degree in business or communications is preferred.
CRM tools, reporting platforms
MCI Careers
3+ YOE3+ MgmtCandidates need 3+ years in a contact center leadership role, ideally in BPO, and proven experience leading large teams. Strong knowledge of contact center metrics and tools, plus excellent leadership and communication skills, are required. A Bachelor's degree is preferred and international client experience is an asset.
Contact center tools
MCI Careers
2+ YOE2+ MgmtCandidates need at least two years of supervisory experience in a BPO or contact center, strong leadership and communication skills, and knowledge of contact center KPIs and tools. Proficiency in Microsoft Office and CRM or contact center platforms is required, along with flexibility to work weekends and holidays.
Microsoft Office, CRM platforms, Contact center platforms
MCI Careers
2+ YOECandidates need at least 2 years of experience as a trainer in a BPO or high-volume contact center, strong communication and facilitation skills, and fluency in English and Spanish. A bachelor's degree in education or communications is preferred, and train-the-trainer or instructional design certifications are a plus.
LMS, CRM, Dialers, Microsoft Office
MCI Careers
3+ YOECandidates need a bachelor's degree in accounting, finance or a related field, plus CPA or equivalent certification and 3+ years of accounting experience, preferably in BPO or service industries. They should know accounting software, IFRS or GAAP, and bring strong attention to detail.
QuickBooks, Sage, Xero
MCI Careers
3+ YOE1+ MgmtCandidates need an associate degree, certification or equivalent training and experience, at least 3 years of QA work in a BPO with 1 year in a supervisory role, strong analytical, coaching and communication skills, and familiarity with QA tools, CRM systems and reporting platforms.
CRM systems, QA tools, reporting platforms
MCI Careers
3+ YOECandidates need 3+ years of experience as a trainer in a BPO or contact center, strong facilitation and communication skills, experience with LMS platforms and virtual training tools, and knowledge of adult learning principles and instructional design.
LMS platforms, Virtual training tools, Telephone headset, Computer
MCI Careers
3+ YOE3+ MgmtCandidates need 3+ years of QA leadership in a BPO or contact center, strong analytical and coaching skills, and experience with QA software, CRM systems and reporting tools. A bachelor's degree and Six Sigma or quality certifications are preferred.
QA software, CRM systems, Reporting tools
MCI Careers
Candidates need full fluency in English and Portuguese, a high school diploma or GED, and strong listening, interpersonal and attention-to-detail skills. Prior bilingual customer service experience is preferred, and candidates must be 18 or older.
Telephone headset, Computer, Phone, Copier, Printer
MCI Careers
Candidates need mandatory fluency in English and Spanish, a high school diploma or GED, and the ability to be 18 or older. Strong listening, interpersonal, attention-to-detail and organizational skills are needed, with flexible shifts including weekends and holidays.
Computer, Telephone headset, Phone, Copier, Printer
MCI Careers
Candidates need strong attention to detail, excellent verbal and written communication, and advanced Microsoft Office skills. Call centre and prior HR or recruitment experience are preferred but not necessary, and the employer will train the right fit.
Microsoft Office Suite, HR systems
MCI Careers
3+ YOE1+ MgmtMCI Careers needs candidates with call centre or supervisory experience, strong leadership and communication skills, and proficiency in Microsoft Office and KPI/SLA management. An associate's degree or equivalent experience is expected.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, call center tools
MCI Careers
3+ YOEMCI Careers needs candidates with a bachelor's degree in business, operations, information systems, analytics or technology, plus at least 3 years of operations or business analysis experience. Strong analytical, reporting, documentation and stakeholder communication skills are required.
Reporting tools, Productivity tools, Business intelligence tools
MCI Careers
3+ YOECandidates need a bachelor's degree in business, information systems, computer science or a related field, plus at least 3 years of business analysis or process improvement experience. Strong analytical, communication, and stakeholder facilitation skills are required.
Customer experience, Business analysis, Requirements gathering, Business processes, Stakeholder management, Collaboration
MCI Careers
3+ YOECandidates need a bachelor's degree in a related field and at least 3 years of experience in governance, risk, compliance, audit, or information security. They should understand AI and generative AI, know governance and compliance frameworks, and write clear policies and reports.
Customer experience, Documentation, Hazard assessment, Regulatory compliance, Reporting, Leadership
MCI Careers
4+ YOE2+ MgmtCandidates need a bachelor's degree in a related field, at least 4 years in data annotation, content operations or quality assurance, and at least 2 years of leadership experience. Strong organization, analysis, communication and stakeholder management skills are also required.
Reporting tools, Productivity tools, Annotation platforms
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