AI Solutions Consultant

ProServeIT is a leading IT solutions provider that specializes in delivering innovative technology solutions to help businesses thrive. With over 20 years of experience, we've established ourselves as a trusted partner in the ever-evolving world of technology.

We are looking to hire an AI Solutions Consultant to help clients turn business needs into repeatable, AI-enabled processes. This role would lead discovery and business analysis, translate requirements into practical Microsoft AI solutions, configure business-facing agents, support adoption and change, and measure results. The role works with executives, process owners, users, and technical specialists, escalating advanced integration, security, data, or architecture needs when required.

Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.

"People Matter. Be like gumby. Do it right." These are the three values we follow every day. These truly represent who we are and what we care about.

Excited? Read on and apply! Looking forward to hearing from you.

What you will do:

1. Business Analysis and Process Discovery

• Lead discovery with executives, process owners, subject-matter experts, and users to understand workflows, pain points, decisions, handoffs, information sources, and desired outcomes.
• Document current and future states; gather, validate, prioritize, and translate functional and non-functional requirements into use cases, user stories, process maps, acceptance criteria, risks, dependencies, governance needs, and success measures.
• Assess opportunities for Microsoft 365 Copilot, Copilot Studio agents, automation, knowledge solutions, process change, or training; recommend an approach based on value, feasibility, risk, and readiness.

2. Agent and AI Solution Development

• Design, configure, test, publish, and improve business-facing Copilot Studio agents, including purpose, scope, instructions, knowledge, topics, actions, experience, and escalation paths.
• Configure straightforward workflows and connections using Power Automate, SharePoint, Dataverse, connectors, and approved business sources; collaborate with specialists on advanced development or integration.
• Build prototypes, define test scenarios, facilitate user acceptance testing, and incorporate feedback while addressing permissions, accuracy, exceptions, responsible AI, privacy, security, and governance.
• Document solution design, sources, actions, dependencies, ownership, support needs, and limitations; prepare clear technical handoffs when deeper expertise is required.

3. Client and Business Leadership

• Act as a trusted advisor who connects organizational priorities with practical Microsoft AI opportunities and explains value, impact, risks, and trade-offs in clear business language.
• Develop and present opportunity assessments, recommendations, roadmaps, solution concepts, and executive briefings; constructively challenge assumptions and keep stakeholders focused on outcomes.
• Align business, technical, governance, security, and change stakeholders on ownership, decision rights, support models, and next opportunities.

4. Adoption and Change Enablement

• Develop role-based adoption strategies, scenarios, communications, workshops, demonstrations, training, coaching, office hours, and supporting resources.
• Assess stakeholder impact, readiness, resistance, and barriers; prepare leaders, managers, process owners, and champions to reinforce new ways of working.
• Establish feedback loops and support internal owners and AI Champions in sustaining and scaling successful use cases across technology, process, behaviour, accountability, and governance.

5. Measurement and Value Realization

• Define success criteria and practical baselines for adoption, process performance, solution quality, user experience, and business impact.
• Monitor usage, engagement, feedback, task completion, process improvement, and outcomes; recommend changes to solutions, workflows, knowledge, training, or governance.
• Turn results into clear value narratives and reusable use cases, requirements, agent patterns, testing methods, and adoption assets.

Who you are:

• You are a business consultant and analyst who turns discovery into action.
• You move confidently between executive conversations, process analysis, agent configuration, testing, adoption planning, and value measurement.
• You bring structured curiosity, clear communication, sound judgment, empathy, technical curiosity, and a bias toward action.
• You navigate ambiguity, balance user needs with feasibility and governance, and know when to involve deeper expertise.

What you bring:

Experience

• Typically 3+ years of relevant experience in business analysis, consulting, process improvement, digital transformation, AI adoption, change management, customer success, or technology advisory.
• Experience leading client discovery, requirements workshops, stakeholder interviews, executive discussions, process analysis, and solution recommendations.
• Experience designing, configuring, testing, or implementing business applications, low-code workflows, automation, or AI agents.
• Experience supporting adoption, organizational change, training, communications, and measurable business outcomes.
• Degree in a related discipline or equivalent practical experience.

Business Analysis and Consulting Skills

• Process discovery, mapping, root-cause analysis, future-state design, requirements elicitation, prioritization, traceability, user stories, use cases, and acceptance criteria.
• Business-value framing, KPI development, benefits realization, facilitation, executive storytelling, and clear written communication.
• Ability to manage concurrent workstreams, stakeholder expectations, deliverables, decisions, risks, and dependencies.

Microsoft AI and Solution Skills

• Practical experience with Microsoft 365 Copilot, Copilot Chat, Copilot Studio, Teams, SharePoint, Power Automate, Dataverse, connectors, and Power Platform.
• Experience configuring agents, including instructions, knowledge sources, topics, actions, testing, and publishing considerations.
• Working knowledge of generative AI, grounding, prompting, orchestration, permissions, privacy, security, responsible AI, governance, and human oversight.
• Ability to prototype business-facing solutions, select the right combination of Copilot, agents, automation, process redesign, and training, and communicate requirements to technical teams.

Adoption and Change Skills

• Change-impact assessment, stakeholder engagement, communications, sponsor coaching, resistance management, role-based enablement, facilitation, and community building.
• Adoption measurement, feedback analysis, continuous improvement, process ownership, reinforcement, governance, and outcomes.

Application Process

To ensure a fair and efficient recruitment process, we use AI-powered screening tools to assist in the initial review of applications. These tools help us identify candidates whose qualifications closely match the job requirements. All final hiring decisions are made by our human recruitment team.

Diversity, Inclusion and Accessibility

ProServeIT values diversity of thought and is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment where all people feel supported, connected, and belonging at work. All applications will receive consideration for employment without regard to race, colour, creed, gender, gender identity or expression, ancestry, citizenship, sex, sexual orientation, marital status, family status, ethnic origin, place of origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

This job post is for a new vacancy.