Alumni Services Navigator

About Hope Place Centres

Hope Place Centres is a non-profit organization dedicated to transforming lives through high-quality addiction treatment and recovery services. Through trauma-informed, evidence-based residential and community programs, we help individuals and families build pathways to sustainable recovery and renewed hope.

Position Overview

The Alumni Services Navigator role is responsible for leading and growing a thriving alumni community, ensuring ongoing engagement, connection, and measurable post-program outcomes, pre-treatment and post-treatment support calls. This role will organize and facilitate alumni events and weekly groups in-person across the bed-based and community. The Alumni Services Navigator combines lived experience, strong relational skills, and action-oriented leadership to support individuals across pretreatment, active programming, and aftercare.

The Alumni Services Navigator plays a key role in building continuity of care by fostering long-term relationships, facilitating community engagement, and strengthening peer connection beyond program completion. This role will support Intakes within the admissions team as well as service building professional rapport with clients within the bed-based team.

Typical working schedule is Monday-Sunday, 36 hours per week (Assignment based on program/organizational need). Includes daytime and/or evening hours but not overnights; typically includes weekdays and/or weekends and may include statutory holidays with advance notice.

Key Responsibilities

Alumni Community Leadership & Engagement

• Builds and sustains meaningful relationships with alumni to support long-term outcomes
• Leads the growth of a connected, engaged alumni community through ongoing outreach and engagement strategies
• Facilitates alumni check-ins, group sessions, and community-building initiatives
• Identifies and develops opportunities for peer support, mentorship, and alumni leadership
• Strengthens continuity of care by maintaining engagement beyond program completion

Client Support & Navigation

• Provides structured, recovery-oriented peer support across pretreatment, active care, and aftercare
• Maintains consistent communication with a high volume of clients (approx. 60 calls/week + group facilitation)
• Supports client stability, engagement, and connection to appropriate services
• Escalates clinical or safety concerns appropriately within scope

Professional Use of Lived Experience

• Uses lived experience intentionally and selectively to support others
• Maintains clear distinction between peer support and personal processing
• Keeps focus on client and alumni needs rather than personal narrative

Leadership, Boundaries & Ethical Practice

• Acts as a leader within the alumni community, modeling professionalism, accountability, and consistency
• Maintains clear professional and relational boundaries across diverse client populations
• Demonstrates sound judgment in complex or emotionally charged situations

Action-Oriented & Outcome-Driven Execution

• Takes initiative to drive alumni engagement and consistent participation
• Tracks engagement, progress, and outcomes to inform approach and improve impact
• Demonstrates strong follow-through and accountability across all responsibilities
• Balances relationship-building with clear, goal-oriented interactions

Communication, Time Management & Documentation

• Keeps all interactions focused, structured, and time-bound
• Effectively manages competing priorities in a high-volume environment
• Completes documentation accurately and efficiently

Emotional Regulation & Professionalism

• Maintains emotional stability when supporting complex or sensitive situations
• Responds to challenges with professionalism, consistency, and maturity
• Actively seeks, receives, and integrates feedback into practice

Qualifications and Experience

• Post secondary education and/or training in Social Work, Social Services, Psychology is preferred
• 5 years’ experience in Mental Health and Addiction Setting
• Knowledge of abstinence-based (12 Step) and harm-reduction treatment philosophies
• A team player with a commitment to collaboration
• Demonstrated understanding of the unique needs of individuals, as well as the importance of involving individuals with their children and families together in treatment
• Superior oral and written communication skills in English
• Confident in use of typical office equipment; and proficient in use of technology
• Knowledge of customer service and quality assurance
• Exceptional communication and interpersonal skills
• Proven conflict resolution and mediation skills
• A commitment to integrity, contribution and ongoing process improvement
• A customer service and growth mindset
• Works with integrity and a high degree of ethics
• Self-driven and eager to learn and grow and contribute to enhancing workplace culture
• Standard First Aid; CPR-C with AED
• Non-Violent Crisis Intervention
• ASIST

Required Qualifications

• Satisfactory Police Clearance Check (Vulnerable Sector)
• Valid Ontario Class G Driver's License, reliable transportation, and proof of current automobile insurance in accordance with organizational requirements.

Working Conditions

• The ability to work independently, within established parameters/protocols
• The ability to work under pressure with competing priorities
• Regular interaction with individuals experiencing addiction, mental health, trauma, crisis, and other complex life challenges.
• Sometimes physically demanding conditions requiring; heavy lifting, climbing, bending, prolonged standing/kneeling/sitting/crouching, and repetitive movements
• High-volume communication environment requiring regular phone calls, client outreach, group facilitation, and in-person interactions.
• Occasional contact with soiled surfaces, objects and biohazards, Infrequent exposure to hazardous conditions and materials

What We Offer

• Group RRSP program
• Comprehensive health, dental, and vision benefits
• Paid vacation and additional paid time off
• Supportive and collaborative work environment
• Opportunities for professional growth and development
• The expected hourly compensation will be $28.00 - $31.00. Actual compensation will be determined based on experience, skills and internal equity.

Accessibility & Equity Statement

Hope Place Centres is committed to fostering an inclusive and accessible workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment process upon request.

Hope Place Centres is an equal opportunity employer dedicated to recruiting and retaining a qualified workforce and is committed to hiring practices that are fair and equitable. Employment decisions are based on qualifications, experience, and organizational needs. Protected grounds under the Ontario Human Rights Code will never be a factor in employment-related decisions.

We do not use AI to screen applications or make employment decisions; members of our hiring team review all applications.