AM Supervisor - Precision (Ottawa)

Precision is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at [email protected] and we will work with you to meet your needs.

Precision Parcel & Package Deliveries Company Profile:

Precision, part of the Fastfrate Group is a national Final Mile delivery leader. We Cover Canada with reliable, customer focused final mile solutions for homes and businesses every day.

Leveraging advanced technology, optimized routing, and a customer first approach, our team ensures packages are delivered accurately, efficiently, and on time.

Precision offers a dynamic, fast-paced environment ideal for individuals who are energized by meaningful work, exceptional service, and the satisfaction of seeing immediate results.

Why you’ll love working here:

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:
The Operations Supervisor is responsible to lead and optimize daily sortation and dispatch operations by managing staff, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions.

Hours of Work:
Monday to Friday, 8:00am–4:30pm

Work Arrangement:
On-site

Position Type:
Non-Union

Employment Status:
Permanent

Compensation:
Salary Range $55,000 to $60,000

Work Location & Environment:
1000 Logistics Private, Ottawa, ON, K1G 3N2; Warehouse/ Dock environment

Key Accountabilities:

In this role, you will:

• Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery of shipments.
• Lead and manage sortation associates and delivery drivers to maintain high performance standards.
• Conduct daily safety inspections and enforce compliance with safety protocols.
• Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH) targets and optimize operational efficiency.
• Strategically optimize route assignments based on demand, vehicle capacity, and performance metrics.
• Track delivery progress, proactively address service issues, and resolve customer complaints.
• Manage return shipments, cancellations, and resolve delivery discrepancies effectively.
• Ensure strict adherence to company policies and regulatory compliance standards.
• Prepare and submit comprehensive dispatch, wash, and End-of-shift reports to senior management.
• Collaborate cross-functionally with transportation, customer service, and inventory teams to enhance operational workflows.
• Provide operational support to the Terminal Manager and contribute to strategic planning and decision-making processes.

Qualifications

We’re looking for someone who brings:

Education & Experience:

• 2–5 years of experience in logistics, transportation, or courier operations.
• Previous supervisory or dispatch experience preferred.

• Knowledge of safety regulations, compliance standards, and ability to manage cross-functional teams effectively.

Skills & Attributes:

• Strong leadership, communication, and problem-solving skills.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Skilled in word processing and email management.
• Comfortable navigating MS Windows operating system.
• Ability to work in a fast-paced environment.
• Proficiency with logistics systems and reporting.
• Access to reliable transportation (public transportation minimal).

How To Apply:

If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.

Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.