Posted 8 days ago
Amazon Connect Developer / Designer
@ VBeyond Corporation
Toronto, Ontario
Overview
VBeyond Corporation is hiring a contract Amazon Connect Developer in Toronto for a 6+ month hybrid role, four days a week on site. The work is hands-on design, build, integration and troubleshooting of contact-centre solutions on Amazon Connect and AWS for a client's transformation team.
Responsibilities:
- Design, build and maintain Amazon Connect contact-centre solutions
- Build contact flows and IVR journeys
- Develop AWS Lambda and API integrations with backend systems
- Support customised agent desktop capabilities
- Troubleshoot issues to resolution
Requirements summary:
- Strong hands-on Amazon Connect implementation experience
- Experience with contact flows, IVR, Lambda and APIs
- Experience with migrations and production implementations
- Knowledge of Customer Profiles, Tasks, Wisdom/Amazon Q, Contact Lens
- AWS Solutions Architect or SysOps certification preferred
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Software development |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
VBeyond Corporation
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Job Title: Amazon Connect Developer / Designer
Location : Toronto, ON(Hybrid - 4 days Onsite in a Week)
Duration: 6+ months
Contract
Role Summary:
We are looking for an experienced, hands-on Amazon Connect Developer to join the Amazon Connect transformation initiative. The candidate should have strong end-to-end Amazon Connect implementation experience and be comfortable independently designing, configuring, developing, integrating, testing, and troubleshooting contact-center solutions.
Key Responsibilities:
• Design, configure, develop, and maintain end-to-end contact-center solutions using Amazon Connect and AWS services.
• Build and configure Amazon Connect Contact Flows and IVR journeys.
• Develop integrations using AWS Lambda and APIs and integrate Amazon Connect with backend/host systems.
• Support customized agent desktop and customer-experience capabilities where standard Amazon Connect functionality does not meet business requirements.
• Participate in end-to-end Amazon Connect implementations and migration activities.
• Troubleshoot technical issues and take end-to-end ownership of problems through resolution.
• Work as a hands-on engineering contributor within the client's transformation team and deliver with limited supervision.
Required Skills:
• Strong hands-on Amazon Connect implementation experience.
• Strong experience with Contact Flows, IVR, AWS Lambda, and API integrations.
• Experience integrating Amazon Connect with other AWS services and enterprise applications.
• Experience with Amazon Connect migration and production implementations.
• Knowledge of Amazon Connect capabilities such as Customer Profiles, Tasks, Wisdom/Amazon Q capabilities, and Contact Lens is desirable.
• AWS Solution Architect/SysOps certification or relevant Amazon Connect accreditation is preferred.
Journal
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