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Amazon Connect Engineer – Contact Center, AWS, IVR & Java

@ Astra North Infoteck Inc.

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Toronto, Ontario

5+ years experience
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Overview

Astra North Infoteck Inc. is hiring an Amazon Connect Engineer in Toronto, ON, on a 4-days-hybrid arrangement. The role designs, builds and supports enterprise contact center infrastructure, including contact flows, IVR, routing and AWS integrations. The posting requires 5+ years of hands-on Amazon Connect experience and strong Java skills.

Responsibilities:

  • Design and support contact flows, routing profiles, queues and IVR
  • Integrate Amazon Connect with AWS services and CRM platforms
  • Build chatbot and voice bot implementations with Amazon Lex
  • Troubleshoot routing issues, call failures and performance bottlenecks

Requirements summary:

  • 5+ years of hands-on Amazon Connect experience
  • Strong Java development skills
  • Knowledge of telephony and voice technologies (SIP, VoIP, CTI, IVR)
  • Experience with enterprise-scale contact center infrastructure
  • Knowledge of networking concepts (routing, switching, MPLS)

Tools & skills

Amazon ConnectAWS LambdaDynamoDBAPI GatewayS3CloudWatchAmazon LexSalesforceZendeskCisco UCCE
Source and dates

Source type not verified · zoho

Employer posting date
2026-10-05
First seen by our source
2026-10-11
Source record updated
2026-10-11

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SenioritySenior
DepartmentSoftware development
Experience5+ years
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Astra North Infoteck Inc.

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Job description

Job Title: Amazon Connect Engineer

Location

Toronto, ON

Work Mode

4 days hybrid

Skill Required

• 5+ years of hands-on experience with Amazon Connect.

• Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design.

• Experience integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch.

• Knowledge of Amazon Lex for chatbot and voice bot implementations.

• Understanding of telephony and voice technologies, including SIP, VoIP, CTI, IVR, and call routing.

• Experience designing and supporting enterprise-scale contact center infrastructure.

• Ability to troubleshoot routing issues, call failures, and performance bottlenecks.

• Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms.

• Strong Java development skills; knowledge of Python and JavaScript is desirable.

• Exposure to Cisco Contact Center technologies (UCCE, CVP) is preferred.

• Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP.


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