Posted 4 months ago
Amazon Connect Support Engineer
@ Miratech
Georgina, Ontario
Overview
Miratech is hiring an Amazon Connect Support Engineer to support and maintain AWS-based contact center (CCaaS) environments for high availability. The work centres on monitoring, troubleshooting and resolving production issues with Splunk and Zabbix. it offers a remote, work-from-anywhere arrangement.
Responsibilities:
- Monitor and troubleshoot AWS Connect CCaaS production systems
- Perform root cause analysis and implement corrective actions
- Develop CloudWatch dashboards and proactive monitoring
- Enforce logging standards with developers and architects
- Work with vendor partners on operational improvements
Requirements summary:
- 4+ years of IT experience with CCaaS exposure
- 2+ years with Splunk and CloudWatch monitoring tools
- Practical AWS experience with Lambda, Amazon Connect and ALBs
- Scripting in Python or JavaScript
- Strong communication and teamwork skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-07-21
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 4+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Relocation assistance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Miratech
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Helping Visionaries Change the World
Full company description
Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989. For additional information about Miratech, please visit www.miratechgroup.com
- LinkedIn followers
- 210,834
- People associated on LinkedIn
- 1,173
- Reported office locations
- 708 3rd Avenue, 6th floor, New York, NY 10017, US
- 18 Karlavägen, Stockholm, Stockholm 114 31, SE
- Technologiezentrum Linth, 2 Spinnereistrasse, Ziegelbrücke, 8866, CH
- 4-12 Regent Street, 6-8 Dartford Road, London, SW1Y 4RG, GB
- Premium Business Center, 6-z Vatslava Havela Blvd., Kyiv, Kyiv 03124, UA
- Sturova 27, Kosice, Kosice 040 01, SK
- 12 Konstruktorska Street, Warsaw, Park Rozwoju 02-673, PL
- Pº Castellana, 114, Esc 1. 6º, Madrid, Madrid 28046, ES
- Business categories
- Outsourcing
- Other recorded names
- Miratech
- Specialties
- Outsourcing
- Software Development
- and Professional Services
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 1,001-5,000 employees |
| Headquarters | New York, NY |
| Organization type | Privately Held |
| Year founded | 1989 |
| Specialties | OutsourcingSoftware Developmentand Professional Services |
| Open jobs on Jobsy | 133 |
| View page |
Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system reliability. The role focuses on monitoring, troubleshooting, and resolving production issues using observability tools such as Splunk and Zabbix.
This role offers the opportunity to develop broad expertise across multiple leading CCaaS platforms in a modern enterprise contact center environment.
Responsibilities
- Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence.
- Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices that enable effective troubleshooting and observability.
- Participate in application design sessions and develop end-to-end interaction flows using Splunk to strengthen monitoring and diagnostics capabilities.
- Troubleshoot production issues, perform root cause analysis, and implement corrective actions to minimize system downtime and service disruptions.
- Work with vendor partners to drive operational improvements and enhance monitoring frameworks across the platform.
- Develop and maintain CloudWatch dashboards as a complementary monitoring solution to ensure redundancy and visibility.
Qualifications
- 4+ years of overall IT experience with strong exposure to CCaaS environments.
- Solid experience in contact center observability, monitoring, and troubleshooting of production systems.
- 2+ years of hands-on experience with monitoring tools such as Splunk and CloudWatch.
- Practical AWS cloud experience, including Lambda, Amazon Connect, Application Load Balancers (ALBs).
- Experience in at least one scripting language such as Python or JavaScript to support automation and operational efficiency.
- Excellent communication and teamwork skills with the ability to collaborate across technical teams.
Nice To Have
- Experience with NICE CXone and/or Genesys Cloud/Genesys Engage contact center platforms
- Experience with monitoring and observability tools such as Zabbix
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.