Analyst, Digital Applications Support – Procurement, Excellence, Assurance and Transformation

Job Title: Analyst, Digital Applications Support – Procurement, Excellence, Assurance and Transformation
Location: Montreal, QC - Hybrid
Duration: 12 months

Job Description:

• Great opportunity to work for a global mining company who works to leave a lasting, positive legacy.
• Play a key role in driving the digital transformation within Procurement
• Bilingual - English & French.

About the Role:

• As an Analyst, Procurement Digital Applications Support, you will provide Level 2 functional and technical support for digital procurement solutions, with primary responsibility for eCatalogues, SAP Ariba Sourcing and Contracts, and SAP Fieldglass.
• You will diagnose incidents, resolve application and data issues, coordinate technical fixes across internal and external technology teams, support change releases and continuous improvement.
• The role works closely with Procurement, business users, platform owners, SAP support teams and external partners to maintain reliable services and a consistent user experience.

Key Responsibilities:

• Own and progress Level 2 incidents, service requests and problem records through the enterprise IT service-management process, meeting agreed priorities, service levels and escalation requirements.
• Triage issues by reproducing faults, analysing application behaviour, validating configuration and master data, reviewing interfaces and logs, and documenting clear root-cause findings.
• Coordinate process improvement and solution enablement projects in alignment with standard protocol and frameworks
• Support testing and release activities by preparing test scenarios, executing functional and regression testing, recording evidence, managing defects and validating production outcomes.
• Maintain support documentation, knowledge articles, known-error records, troubleshooting guides and standard operating procedures.
• Monitor recurring incidents and service trends, identify systemic causes, and recommend configuration, process, data or training improvements.
• Work within security, change, release, data-privacy and segregation-of-duties controls, ensuring production changes are authorised and traceable.

Platform-Specific Accountabilities:
eCatalogues

• Plan and coordinate supplier enablement projects from initial assessment through discovery, configuration, test to go-live and transition to operational support.
• Assess supplier capabilities and business needs and support selection of the appropriate enablement channel, including hosted catalogue, punchout/OCI, external marketplace or other integration.
• Gather, document and validate technical and business requirements for catalogue content, connectivity, purchasing processes, security, data and integration.
• Coordinate activities across suppliers, Procurement, ERP master-data, external technology partners escalating risks and dependencies where required.
• Manage and validate catalogue content, including UNSPSC classification, pricing, units of measure, availability, images and overall data quality.
• Support end-to-end connectivity, catalogue search, cart return and purchase-requisition testing, recording evidence and coordinating resolution of identified defects.
• Support defect management, cutover, go-live and hypercare, maintaining clear ownership and communication until the service is stable.
• Maintain project plans, risks, dependencies, status reporting, technical and support documentation, and complete handover to operational support teams.
• Track adoption, transaction success and content quality after go-live, identifying and coordinating corrective actions and continuous-improvement opportunities.

SAP Ariba Sourcing and Contracts

• Support sourcing and contract-based user queries and adhoc technical support request.
• Support contract workspaces, templates, clauses, document assembly, tasks, approvals, amendments, expiries, metadata and access controls.
• Investigate user provisioning, role, group, permission, notification and workflow issues, escalating configuration defects where required.

SAP Fieldglass

• Monitor interface health for contingent workforce and services procurement transactions from requisition or statement of work through approval, time, expense and invoicing.
• Investigate worker onboarding, supplier access, rate, cost object, approval, time sheet, tax, invoice and integration exceptions.
• Coordinate issue resolution with business process owners, managed-service providers, suppliers, identity teams and SAP Fieldglass support.

What you will bring:
Practical experience supporting enterprise procurement applications in a production environment, preferably SAP Ariba, SAP Fieldglass, SAP ERP and supplier catalogue solutions.

• Working knowledge of procurement processes across source-to-contract, procure-to-pay, contingent workforce and services procurement.
• Demonstrated capability in incident triage, structured troubleshooting, root-cause analysis, defect management and service restoration.
• Ability to interpret application configuration, workflow, user-access, master-data and integration issues and translate findings for technical and business audiences.
• Experience using IT service-management and delivery tools such as ServiceNow, Azure DevOps, Jira, SAP Cloud ALM, Fiori or equivalent.
• Experience preparing and executing functional, integration, regression and user-acceptance tests, with clear evidence and traceability.
• Strong stakeholder communication, vendor coordination and knowledge-management skills, with a customer-focused and accountable approach.

To be successfully considered for this role, you will have:
Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business, Supply Chain, Procurement or a related discipline, or equivalent relevant experience.
• Relevant experience in application support, procurement systems, business analysis, systems administration or digital product operations.
• ITIL Foundation, SAP Ariba, SAP Fieldglass, SAP procurement or ServiceNow certification is desirable.
• Experience supporting SAP ECC or SAP S/4HANA procurement integration, identity and access management, supplier enablement, APIs, middleware or SAP Business Network is desirable.

Desirable Attributes:

• Experience in agile and hybrid project delivery methodologies.
• Familiarity with enterprise architecture and digital transformation frameworks.
• Ability to manage multiple small projects simultaneously in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Strong verbal/written communication skills
• Multitasking, self-starter and team player with a positive attitude.