First seen by our source: 24 days ago
Application Support and Implementation Specialist
@ LifeVoxel.AI
Toronto, Ontario
Overview
LifeVoxel.AI is hiring an Application and Implementation Support Specialist for its new Toronto office, full-time. The role configures, tests, implements and trains clients on its medical imaging platform, provides go-live support and handles level 1 to 3 support calls for clients in the USA and Canada. The posting notes remote work is an option and that travel, mainly in North America, may be required.
Responsibilities:
- Configure, test and troubleshoot medical imaging solutions
- Train end users and support clients through go-live
- Take client support calls, triage and resolve issues
- Escalate level 3 requests to R&D and liaise with client IT teams
- Run implementation checks and support user acceptance testing
Requirements summary:
- Bachelor's degree in engineering or computer science preferred
- Experience with RIS-PACS or DICOM and HL7
- Customer-facing experience managing support calls
- Strong technical aptitude and clinical radiology workflow understanding
- Excellent communication, influencing and presentation skills
Tools & skills
Source and dates
Source type not verified · trinet
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-28
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: moderate · ground: minimal |
| Work setting | Office, Home, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Engineering, Computer Science |
Summary and details written by AI from the posting; the employer’s posting is the authority.
LifeVoxel.AI
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Zero-Latency Medical Imaging SaaS Platform. View, analyze & store images. Rapid server-rendered AI and Viz. FDA cleared.
Full company description
LifeVoXell.AI to provides a complete imaging and AI platform for Diagnostic Imaging Centers. Clients' favorite value points about LifeVoxel.AI: 1) Risk management: - Fully HIPAA certified - FDA-cleared tools that facilitate physician discovery and review of findings - More efficient end-to-end medical imaging practice workflow 2) Drive revenue while reducing costs - Immediate competitive advantage and increased revenue over time - Immediate COST SAVINGS of 42%-80% on all software imaging costs - Immediate ELIMINATION of all hardware costs 3) Seamless technology -Immediate reduction of technological downtime, delays, and problems -Immediate reduction in IT Staffing costs -Zero onsite hardware required -All web-browser high speed access 4) Happier patients! - Capacity for patient control of records for second opinions and treatments - Collaboration among physicians and patients with total confidentiality - Automated fulfillment of imaging orders from EMR - Faster referrals and more efficient ongoing collaboration with clinicians
- LinkedIn followers
- 1,611
- People associated on LinkedIn
- 17
- Reported office locations
- 263 Tresser Blvd, 9th Floor, Stamford, Connecticut 06901, US
- Business categories
- Artificial Intelligence
- Artificial Intelligence (AI)
- Augmented Reality
- Blockchain
- Cloud Computing
- Cloud Infrastructure
- Cloud Security
- Health Care
- Machine Learning
- Medical
- Virtual Reality
- Other recorded names
- LifeVoxel.AI
- Profile identifies a recruitment agency
- No
- Reported total investment
- 5,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
LifeVoXell.AI to provides a complete imaging and AI platform for Diagnostic Imaging Centers. Clients' favorite value points about LifeVoxel.AI: 1) Risk management: - Fully HIPAA certified - FDA-cleared tools that facilitate physician discovery and review of findings - More efficient end-to-end medical imaging practice workflow 2) Drive revenue while reducing costs - Immediate competitive advantage and increased…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 11-50 employees |
| Headquarters | Stamford, Connecticut |
| Organization type | Privately Held |
| Year founded | 2007 |
| Open jobs on Jobsy | 1 |
| View page |
Company Description
Lifevoxel AI’s mission is to provide critical patient-centric delivery of care using intuitive, diagnostic and instantly accessible visualizations over the Internet. Reduce costs for providers, and provide substantial return for stakeholders. All in a capital-efficient manner.
Our focus and vision is to be the de facto platform for medical imaging applications. Our value is “ Commitment to Innovation and Excellence”. We are focused on delivering a better than best-in-class medical imaging platform which is in the market today which we can truly address patient outcome and bring cost-efficiency for “real”.
We are headquartered in San Diego, California and opening our Toronto, Canada office and recruiting Application and Implementation Support Specialists for our Toronto office. The Application and Implementation Support Specialists will be supporting our client base in USA and Canada. To learn more about Lifevoxel visit www.lifevoxe.com.
Job Description
The Application & Implementation Support Specialists will be responsible for delivering a range of support and technical services, support and expertise to Lifevoxel’s new and existing clients. This includes working with project management and delivery team to ensure successful project implementation, delivery and support to clients. The Application and Implementation Support Specialist will configure, implement, train and execute final installations/testing of the clients’ sites and then provide “Go-Live” support. The Application and Implementation support specialists will take client calls for support , triage the issues, resolve issues and work with other senior resources for level 3 support.
Duties/Responsibilities:
Configure, test and troubleshoot most of Lifevoxel’s solutions.
Assist clients and other internal teams with configuration of software and testing sessions.
Provide end user training.
Identify and execute opportunities to optimize the client’s overall workflows
Support the customer as they begin using the new products during and occasionally after the implementation of a project.
Identify and help solve issues reported by clients
Liaise with client’s other project vendors, network/IT staff on issues caused by dependencies.
Liaise with R&D team to resolve level 3 support requests
Run all necessary sanity checks or implementation checks for projects.
Help in User Acceptance Test with the clients
Potentially be involved in some hardware setup/testing or verifications.
Assist and support full Software upgrades remotely by assisting in the testing and troubleshooting of the test and production environment
Qualifications
Preferably Bachelor’s degree in Engineering, Computer Science,
Experience with radiology Imaging software (RIS-PACS) or equivalent experience in DICOM protocols and HL7
Direct experience in a customer facing role with demonstrated ability to gather complex customer requirements and managing support calls
Strong technical aptitude and a quick learner with the ability to understand clinical radiology workflow
Excellent analytical, research, organizational and planning skills
Excellent teamwork skills, and the ability to develop and maintain internal and external relationships
Proven ability to influence cross-functional teams
Exceptional communication, influencing and presentation skills
Proven experience in definition and launching of multiple products
This position may require travel, mainly in North America
This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.
Compensation
Lifevoxel offers a great work environment, professional development, challenging careers, and competitive compensation. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
This position is for the those who are legally authorized to work in the Canada and working remotely is also an option.
Apply for this job by emailing your resume to [email protected]
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