Posted 6 months ago
Application Support Engineer, Canada, OEX
@ Crypto.com
Remote in Canada
Overview
Crypto.com is hiring an Application Support Engineer for its Exchange Support team in Canada, providing L2/L3 support for a 24x7 cryptocurrency trading platform. The role covers incident management, API and FIX protocol support, release and process management, and monitoring automation. The posting requires shift work and weekend support, and 2+ years of production support experience, preferably in banking or financial services.
Responsibilities:
- Provide L2/L3 application, API and network support to business and retail customers
- Identify and resolve production incidents end to end
- Own release activities and participate in audit reviews and BCP exercises
- Monitor and automate application and infrastructure alerts
- Maintain knowledge repository and SOP documentation
Requirements summary:
- 2+ years of production support experience, preferably in banking or financial services
- Experience supporting FIX protocol and APIs
- Proficiency with UNIX, SQL and Bash or Python scripting
- Strong understanding of Linux/Java systems and cloud and DevOps tools
- Experience supporting OMS/EMS trading systems; ITIL certification preferred
Tools & skills
Source and dates
Employer career site / ATS feed · lever
- Employer posting date
- 2026-05-04
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Software development |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | weekends |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | ITIL |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Crypto.com
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Crypto.com - the best place to buy, sell, and pay with crypto.
Full company description
Crypto.com was founded in 2016 and is the preferred crypto trading platform for over 100 million users worldwide, as well as the trusted industry leader in regulatory compliance, security, and privacy. We’re committed to accelerating the adoption of cryptocurrency through our vision: Cryptocurrency in Every Wallet™
- LinkedIn followers
- 789,836
- People associated on LinkedIn
- 7,517
- Reported office locations
- 1 Raffles Quay (North Tower), #09-06, Singapore, 048583, SG
- 16A "G. M. Dimitrov" Blvd., Bernard Iztok Tower, Sofia, BG
- 26/F Pacific Plaza, 410 Des Voeux Rd W, Shek Tong Tsui, Hong Kong, HK
- 15 Bishopsgate, London EC2N 3AR, London, England EC2M 3XD, GB
- Sabadell Financial Center Building, 1111 Brickell Avenue, Miami, US
- 3001, Block D, China Resources Land Building, Nanshan District, Shenzhen , CN
- 13 Classon House, Dundrum Business Park, Dublin, IE
- Spinola Park, Triq Mikiel Ang Borg, St Julian's SPK1000, Malta, MT
- 17 Jong-ro 3-gil, Cheongjin-dong, Jongno-gu, Seoul, KR
- Egitim Mah. Adim SK. orjin IS Merkezi Blok No: 10-18 IC Kapi No: 41, Kadikoy, TR
- Business categories
- Finance
- Cryptocurrency
- Blockchain
- Prediction Markets
- Bitcoin
- FinTech
- Web3
- Real Estate
- Financial Services
- Venture Capital
- Ethereum
- Other recorded names
- Crypto.com
- Specialties
- Blockchain
- Cryptocurrency
- FX
- and Mobile Payments
- Profile identifies a recruitment agency
- No
- Reported total investment
- 400,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Crypto.com was founded in 2016 and is the preferred crypto trading platform for over 100 million users worldwide, as well as the trusted industry leader in regulatory compliance, security, and privacy. We’re committed to accelerating the adoption of cryptocurrency through our vision: Cryptocurrency in Every Wallet™
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Singapore |
| Organization type | Privately Held |
| Year founded | 2016 |
| Specialties | BlockchainCryptocurrencyFXand Mobile Payments |
| Open jobs on Jobsy | 2 |
| View page |
Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team.
Responsibilities
- Primary responsibility includes but not limited to,
- User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
- Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner.
- Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations.
- Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.
- Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users.
Required Skills
- 2+ years of production support experience preferably within the Banking or Financial Service industry.
- Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must.
- Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
- Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
- Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
- Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner.
- Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
- Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines.
- Self-starter and able to quickly pickup new concepts, business areas and technologies.
- Open to shift work and weekend support.
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