Posted 24 days ago
Application Support Lead
@ Querentia Inc.
Remote in Canada
Overview
Querentia Inc. is hiring an Application Support Lead on a contract basis, remote. The role oversees stability, performance and continuous improvement of the RightAngle and Zema platforms, leading Level 2 and Level 3 support for energy trading, risk management and market data management applications.
Responsibilities:
- Lead Level 2 and Level 3 application support teams
- Manage incident and problem resolution
- Drive system reliability and continuous improvement
- Coordinate with stakeholders, vendors and technology teams
- Ensure performance of energy trading and risk applications
Requirements summary:
- Enterprise application support experience
- Experience leading Level 2 and Level 3 teams
- Strong incident management and problem resolution
- Experience supporting business-critical applications
- RightAngle and Zema experience (asset)
Tools & skills
Source and dates
Source type not verified · jsonld
- Employer posting date
- 2026-10-13
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | IT |
| Manages people | Yes |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Querentia Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 331 |
Application Support Lead
Work Arrangement: Remote
Job Summary
The Application Support Lead oversees the stability, performance, and continuous improvement of the RightAngle and Zema platforms. The role leads Level 2 and Level 3 support operations, manages incident and problem resolution, and coordinates with business stakeholders, vendors, and technology teams to ensure reliable support for energy trading, risk management, and market data management applications.
Key Responsibilities
•
Lead Level 2 and Level 3 application support teams to ensure platform stability and performance.
•
Manage incident and problem resolution to minimize disruptions to business-critical operations.
•
Drive system reliability and continuous improvement initiatives across the RightAngle and Zema platforms.
•
Coordinate with business stakeholders, vendors, and technology teams to resolve technical issues and maintain operational continuity.
•
Ensure optimal performance of applications supporting energy trading, risk management, and market data management.
Required Qualifications
•
Experience in enterprise application support, maintenance, and operations.
•
Experience leading Level 2 and Level 3 application support teams.
•
Strong understanding of incident management, problem resolution, and system reliability.
•
Ability to collaborate with business stakeholders, vendors, and technology teams.
•
Experience supporting business-critical applications.
Nice to Have
•
Experience with RightAngle and Zema platforms.
•
Experience supporting energy trading, risk management, or market data management applications.
•
Experience driving application performance improvements and operational reliability.
Journal
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