Posted 24 days ago
Application Support Lead – OpenText
@ Querentia Inc.
Calgary, Alberta
Overview
Querentia Inc. is hiring an Application Support Lead for its Calgary office on a contract basis, with a hybrid work arrangement. The role leads L2/L3 production support for OpenText and enterprise content management platforms, manages incidents and upgrades, and coordinates with business users, infrastructure teams and vendors to keep operations stable and secure.
Responsibilities:
- Lead L2/L3 support operations for platform stability and security
- Manage incident and problem resolution
- Oversee platform upgrades, releases and maintenance
- Drive service improvement initiatives
- Coordinate with business users, infrastructure teams and vendors
Requirements summary:
- Experience supporting and administering OpenText and ECM platforms
- Experience leading L2/L3 production support
- Strong incident management and platform stability knowledge
- Experience managing upgrades and service improvements
- Collaboration with business and technical teams
Tools & skills
Source and dates
Source type not verified · jsonld
- Employer posting date
- 2026-10-13
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | IT |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Querentia Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 331 |
Application Support Lead - OpenText
Work Location: Calgary Office
Work Arrangement: Hybrid
Job Summary
The Application Support Lead oversees the support, administration, and continuous improvement of OpenText platforms and related enterprise content management (ECM) solutions. The role leads L2/L3 production support, manages incident and problem resolution, ensures platform stability and security, and coordinates with business users, infrastructure teams, vendors, and application support teams to maintain reliable operations.
Key Responsibilities
• Lead L2/L3 support operations to ensure platform stability, security, and performance.
• Manage incident and problem resolution to minimize service disruptions.
• Oversee platform upgrades, releases, and ongoing maintenance.
• Drive service improvement initiatives to enhance operational efficiency and reliability.
• Coordinate with business users, infrastructure teams, vendors, and application support teams to resolve technical issues.
• Ensure OpenText solutions support document management, records management, workflow automation, and compliance requirements.
Required Qualifications
• Experience supporting, administering, and maintaining OpenText platforms and ECM solutions.
• Experience leading L2/L3 production support operations.
• Strong understanding of incident management, problem resolution, and platform stability.
• Ability to collaborate with business users, infrastructure teams, vendors, and technical support teams.
• Experience managing platform upgrades, releases, and service improvements.
Nice to Have
• Experience with OpenText enterprise content management solutions.
• Experience supporting document management, records management, and workflow automation.
• Familiarity with compliance requirements in enterprise content management environments.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.