First seen by our source: 4 hours ago
Ascending Service Manager
@ Groundworks
Burlington, Ontario
SIGNALS
Overview
Groundworks, a foundation repair and water management specialist, is hiring an Ascending Service Manager to help the Service Manager improve sales, handle customer complaints and manage Service Techs. The role leads weekly field training, gives 1:1 performance feedback and builds development and disciplinary plans. The posting states full-time work in an office with occasional travel to job sites, a competitive base plus bonus or commission, and an employee ownership program.
Responsibilities:
- Lead weekly technician trainings
- Evaluate field performance and give 1:1 feedback
- Create development and disciplinary plans
- Support the Service Manager on sales and customer complaints
- Learn the Service Manager's daily responsibilities
Requirements summary:
- High school diploma or GED
- Knowledge of foundation repair methods and best practices
- Proven service or customer service experience
- Excel and Microsoft Office proficiency
- Strong management, leadership and communication skills
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: minimal |
| Work setting | Office, Construction site, Outdoors |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Generous paid time off, Tuition support, Performance bonus, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Groundworks
| Field | Value |
|---|---|
| Open jobs on Jobsy | 3 |
Job description
Groundworks, North America's leading and fastest-growing foundation repair and water management specialist, is growing and we’re looking for leaders who want more than a title—they want ownership, influence, and the opportunity to build something that lasts.
As a leader at Groundworks, you’ll take responsibility for people, performance, and results while being supported by the strength of an award-winning organization. We empower our leaders with the tools, training, and autonomy to run their business effectively—and through our employee ownership program, your impact is tied to shared, long‑term success. If you’re motivated by accountability, development, and leading high‑performing teams, Groundworks offers a platform to grow your career and your influence.
The Ascending Service Manager will assist the Service Manager in developing strategies to improve sales, effectively handle customer complaints, and assist with managing Service Techs. The Ascending Service Managers should be able to achieve excellent customer service at all times.
Duties and responsibilities
Will work in an office setting but will occasionally be required to travel to work sites or
construction branch locations, where the employee will visit with customers and employees to
ensure quality of sales. S/he may be exposed to loud noise level as well as fumes or airborne
particles, moving mechanical parts and vibration. The position works near moving mechanical
parts and in outside conditions that include inclement weather, heat and humidity, and exposure
to dust and asphalt.
What We Offer:
As a leader at Groundworks, you’ll take responsibility for people, performance, and results while being supported by the strength of an award-winning organization. We empower our leaders with the tools, training, and autonomy to run their business effectively—and through our employee ownership program, your impact is tied to shared, long‑term success. If you’re motivated by accountability, development, and leading high‑performing teams, Groundworks offers a platform to grow your career and your influence.
The Ascending Service Manager will assist the Service Manager in developing strategies to improve sales, effectively handle customer complaints, and assist with managing Service Techs. The Ascending Service Managers should be able to achieve excellent customer service at all times.
Duties and responsibilities
- Develop and lead effective weekly trainings
- Evaluate field performance and deliver feedback in a 1:1 setting
- Create and implement effective development and disciplinary plans
- Learn all aspects of the Service Managers Day to day responsibilities
- Other duties as assigned.
- It is an essential function of this job that the employee regularly and reliably reports to work on time each working day
- High school diploma or GED.
- Knowledge of terminology, methods and best practices used in the foundation repair
- Proven experience in Service and/or customer service
- Successfully proven KPIs as a Certified Field Inspector or Service Technician
- Proficiency in Excel and other data management tools.
- Proven experience in Service and/or customer service.
- Proficient in all Microsoft Office applications.
- The ability to work in a fast-paced environment.
- Excellent problem-solving skills.
- Strong management and leadership skills.
- Effective communication skills.
- Exceptional customer service skills.
Will work in an office setting but will occasionally be required to travel to work sites or
construction branch locations, where the employee will visit with customers and employees to
ensure quality of sales. S/he may be exposed to loud noise level as well as fumes or airborne
particles, moving mechanical parts and vibration. The position works near moving mechanical
parts and in outside conditions that include inclement weather, heat and humidity, and exposure
to dust and asphalt.
What We Offer:
- Competitive base pay + position specific bonus and/or commission program
- Best-in-class Branch Manager in Training Program to help you start strong
- Continued support through professional development & annual Summits
- Company cell phone, vehicle and fuel card (eligibility based on position)
- Performance opens doors to elite recognition, trips & events
- Annual Tribe Appreciation Tour, holiday & volunteer events
- Upward mobility - we promote from within 80% of the time
- When you win, you own it—our Employee Ownership Program lets you share the upside.
- Tuition Reimbursement Program - we invest in your development!
- Work-life balance - 2 weeks PTO and 6 paid holidays
- US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave
- Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance
Journal
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