Assessment Coordinator, Accommodated Exams

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Leadership & Learning Pillar within Student Experience consists of eight teams that support students throughout their studies – from orientation and transition programming to academic success initiatives, as well as experiential learning and future career planning. Along with our colleagues in Wellness & Well-being and Sports & Recreation, we help to create an environment where all Western students belong, learn, and thrive. We work collaboratively with Faculties and support units across campus and appreciate this opportunity to reflect back to you the outcomes of our shared endeavours. From our central position, we add value in a few critical ways, including:

» Developing tools and resources that support undergraduate and graduate students, faculty, and staff

» Identifying opportunities to align or standardize practices

» Facilitating programming that compliments and uplifts other work on campus

» Collecting data that tells a compelling story about the Western student experience

The Accommodated Exams team provides student support for in-person assessments(tests, quizzes, and exams) including accommodated assessments for students with disabilities.

Responsibilities

The Assessment Coordinator, Accommodated Exams, will work with the Assessments team to plan, manage and facilitate accommodated, ensuring that all service standards are met for students in accordance with Western’s Senate requirements or the requirements of the institutions from which the student officially resides, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code. The Assessments Coordinator will actively participate in the development of policies and procedures related to Examination Services and will review existing policies and processes to identify opportunities for improvement and to enhance customer service. The Assessments Coordinator will provide training to the in-person and remote proctoring team to ensure the delivery of exemplary customer service to various stakeholders.

KEY ACCOUNTABILITIES:

- Facilitates consultations and negotiations with a wide range of stakeholders including faculty, students, and staff to determine schedules and environments for assessments
- Manages over 30,000 in-person accommodated examinations
- Ensures that examinations are planned, managed, and administered in a fair, equitable, and seamless manner aligned with the University’s academic policies/regulations
- Maintains professionalism in high pressured or stressful situations resulting from unanticipated circumstances involving students, off site proctoring staff, Western faculty and staff, colleagues in Affiliate University Colleges or outside agencies (e.g. University, College, professional organizations)
- Coordinates the assignment of exam locations in an equitable manner that maximizes staffing resource allocation and takes into consideration all special case needs related to exam rooms on and off-campus, including arranging for necessary equipment
- Ensures the timely grading of Gradescope exams and communication to relevant instructors to ensure determination of grades is compliant with Senate policy
- Responds to student, staff and instructor inquiries via chat, email, phone, and in person
- Supports the Operations Manager and Team Leader, with administrative documentation and policy support for communication with stakeholders and successful on-boarding of proctors
- Serves as the primary point of contact for students and instructors, particularly pertaining to unique or time-sensitive requests, special consideration situations, and offers general training on Accommodated Assessments' systems and processes
- Identifies areas for system improvements to uphold service standards and collaborates with colleagues to streamline exam-related processes, systems, and websites
- Prepares data and reports for the Operations Manager and Manager, Accessible Education (e.g. staffing assessments, resource allocation, financial effectiveness, attendance records, makeup assessments, proctor-to-student ratio, and business-related exam forecasting)
- Manages the assignment of exam rooms in an equitable manner that maximizes staffing resource allocation and takes into consideration all special case needs that have been identified and agreed

Professional Qualifications & Education:

Minimum Education Required:
- Bachelor’s Degree

Preferred Education:
- Bachelor’s Degree in Business/Administration/Human Resources or Information Management

Minimum Experience Required:
- 2 years’ progressive experience within a post-secondary academic environment supporting registrarial services
- 1 year experience in scheduling appropriate resources, facilities and equipment to support student needs
- 1 year customer service experience

Knowledge, Skills & Abilities:
- Strong organizational skills including the ability to balance competing priorities and assignment of workloads
- Ability to apply judgement in difficult situations
- Demonstrated initiative to recommend and implement changes for ongoing improvements to services
- Advanced ability to effectively communicate (orally and in writing) with strong customer service orientation
- Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Demonstrated ability to apply change management principles
- Demonstrated commitment to ongoing learning and professional development
- Ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy expectations
- Ability to analyze and synthesize sizable amounts of detail/data
- Basic understanding of financial theories and budgeting
- Ability to work within a flexible schedule to accommodate the University’s events and activities with flexibility to work outside regular business hours, i.e. Convocation, Western exam periods, out of hours exams scheduled by external customers
- Self-driven, independent thinker who is highly motivated and possesses an intrinsic passion for quality
- Ability to work in a manner that is compliant with confidentiality requirements
- Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management
- Intermediate skills in Microsoft Office suite (Word, Excel, Access) and PeopleSoft

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.