Posted last month
Assistant Manager
@ Staples Canada
Mascouche, Quebec
Overview
Staples Canada is hiring an Assistant Manager to lead store operations and sales, coaching the team to deliver excellent customer service and hitting sales targets. The role covers hiring and developing associates, managing inventory and compliance, and daily team communication. The posting lists full-time employment with benefits and performance bonuses, and does not state a salary or work schedule.
Responsibilities:
- Lead and coach the team on customer service and sales
- Manage performance, feedback and career development
- Hire, train and develop associates
- Manage inventory, merchandising and brand standards
- Ensure health, safety and asset protection compliance
Requirements summary:
- 2-3 years of retail management experience
- Experience leading, coaching and developing teams
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · oraclecloud
- Employer posting date
- 2026-09-25
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Sales |
| Experience | 2+ years |
| Management experience | 2+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Encouraged to apply | People with disabilities |
| Perks mentioned | Generous paid time off, Retirement plan, Performance bonus, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Staples Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
At Staples Canada, we’re redefining what EASY means for today’s world. From tech to tools to expert support, we help Canadians crush their to-do lists and get back to what really matters. Whether you're working, learning, or doing a bit of both, we make it all feel effortless. We’re your dedicated partner in productivity – offering curated solutions, expert advice, and services that simplify the everyday, Staples is where smart meets streamlined. Headquartered in Richmond Hill, Ontario, Staples Canada has proudly served Canadians for over 30 years. With 11,000+ associates and nearly 300 stores, corporate offices, and distribution centres, we’re deeply rooted in communities from coast to coast. Explore more at www.staples.ca or follow us @StaplesCanada.
- LinkedIn followers
- 77,889
- People associated on LinkedIn
- 4,333
- Reported office locations
- 6 Staples Avenue, Richmond Hill, Ontario L4B 4W3, CA
- Other recorded names
- Staples Canada
- Staples
- Specialties
- Ink & Toner
- Paper
- Office Supplies
- School Supplies
- Cleaning & Facilities
- Technology & Electronics
- Mailing
- Shipping & Packing
- Small Business
- Arts & Crafts
- Tech Services
- and Tech Services
- Profile identifies a recruitment agency
- No
At Staples Canada, we’re redefining what EASY means for today’s world. From tech to tools to expert support, we help Canadians crush their to-do lists and get back to what really matters. Whether you're working, learning, or doing a bit of both, we make it all feel effortless. We’re your dedicated partner in productivity – offering curated solutions, expert advice, and services that simplify the everyday, Staples…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 10,001+ employees |
| Headquarters | Richmond Hill, Ontario |
| Organization type | Privately Held |
| Specialties | Ink & TonerPaperOffice SuppliesSchool SuppliesCleaning & FacilitiesTechnology & ElectronicsMailingShipping & PackingSmall BusinessArts & Crafts |
| Open jobs on Jobsy | 683 |
| View page |
Some of what you will do
As an Assistant Manager, you will enable operational and sales excellence, ensuring that both our customers and associates have exceptional experiences. You will break down barriers and actively seek meaningful partnerships, using curiosity and a solutions mindset to build relationships and drive business growth.
Additionally, you will create an environment focused on high performance, results, and a customer-first mentality through leading by example and effective coaching. Your responsibilities will include hiring, onboarding, training, and developing our team with a focus on empowerment and growth.
Specifically, you will
- Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations. Provide leadership and guidance to ensure our customer experience is seamless and focused on longer term partnerships, especially with our business customers.
- Sales Leadership: Drive an inspired and recognition approach through your team to enable strong sales-focused partnerships with our customers. Create an environment through your leadership in which all our Sales Associates can be their best for our customers. Utilize sales and metrics reports to create action plans and achieve business results.
- Team Development: Attract, train, develop, and engage associates. Provide clear and regular coaching and feedback to enable continuous improvement and career centered development is ongoing. Manage performance appraisals and career action plans.
- Operational Excellence: Ensure compliance with Health & Safety, Asset Protection, Privacy, Policies, and Procedures. Manage inventory, merchandising, and brand standards.
- Communication: Maintain daily communication with the team. Ensure consistency and execution of all sales and customer engagement tools.
Some of what you need
- 2-3 years of retail management experience, with direct accountability for achieving sales and service targets.
- Experience in leading, coaching, developing talent, and managing teams with a customer and sales-focused approach.
- Excellent communication and interpersonal skills; people are inspired by your communication skills.
- Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Some of what you will get
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- PTO and Personal Days
- Performance bonuses
- Learning & Development programs
- And more...
#WorkLearnGrow2
About the TeamAt Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.
We are building an inclusive and diverse teamStaples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
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