Assistant Property Manager

About Icon Property Management

ICON Property Management is a trusted leader in condominium management, proudly serving communities across Southwestern Ontario for over 30 years. Our portfolio includes a wide range of high-rise, mid-rise, low-rise, and townhouse properties. As an ACMO 2000 Certified firm, we are committed to delivering professional, accountable, and high-quality service to the communities we manage.

At ICON, we believe in creating a supportive work environment where employees feel valued and empowered. Our team benefits from structured systems, ongoing training, and access to the tools they need to succeed. If you're looking to grow your career with an experienced and collaborative organization that makes a meaningful impact, we invite you to join us.

About the role

Reporting to the Property Manager, the Assistant Property Manager plays a key role in ensuring the smooth and efficient operation of the condominium. This position involves direct support with resident relations, contractor coordination, building maintenance oversight, and administrative and financial tasks, all while upholding the corporation’s governing documents and service standards.

This role offers the opportunity to contribute meaningfully to the long-term success of the condominium community. By supporting effective communication, maintaining building standards, and ensuring timely follow-through on operational matters, the Assistant Property Manager helps the board carry out its responsibilities and advance key priorities such as asset preservation, community engagement, and regulatory compliance.

What you'll do

• Review reports from the security team and highlight any matter that require the attention of the property manager.
• Obtain completed forms for filing (i.e. amenity reservations, resident information forms, parking permits, etc.).
• Update owner and resident information as required.
• Communicate in a professional manner with clients.
• Respond to client inquiries promptly by email and telephone.
• Ensure a timely response to client complaints and concerns.
• Notify ICON's corporate office of any unit sales.
• Prepare resident notices and mass email communications.
• Prepare the weekly interoffice mail package to be courier to ICON's corporate office.
• Distribute mail coming from ICON's corporate office following the condominium corporation's mail distribution policy.
• Draft compliance and reminder letters to owners and residents.
• Prepare logs for all CEF payments and sundry payments.
• Order office supplies as needed.
• Coordinate maintenance visits under the supervision and direction of the property manager.
• Assist in the preparation of management reports and other building reports as needed.
• Contact the superintendent for maintenance requests, as directed by the property manager.
• Assist in the preparation of owners meetings, as directed by the property manager.
• Assist in the preparation and drafting of corporation policies and procedures.

Qualifications

• 1+ year of experience working in an APM role in a Condominium environment.
• Post secondary education in a related discipline.
• Limited License under the CMRAO.
• Proven organizational and multitasking skills.
• Ability to cope with changing client needs and to deliver successful results within tight deadlines.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Proficiency in Microsoft Office.

ICON is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our clients and the communities in which we serve. If you require an accommodation for the recruitment/ interview process, please let us know and we will work with you to meet your needs.

ICON Property Management is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.