First seen by our source: 3 hours ago
Associate Customer Service- Contract
@ Westlake Pipe & Fittings
Woodbridge, Ontario
SIGNALS
Overview
Westlake Pipe & Fittings is hiring a full-time associate customer service representative on contract to process and track orders received by phone, fax, EDI or mail, and to keep customers updated on shipments. The role involves order entry in JDE, SOX-compliant documentation, and coordination with sales and supply chain teams. Experience in inside sales or customer service of 5-7 years, preferably in manufacturing, is expected.
Responsibilities:
- Process and track orders received by phone, fax, EDI or mail
- Enter orders in JDE, including pricing, terms, quantities and ship-to details
- Handle customer inquiries on shipment tracing, shortages and late shipments
- Maintain customer files and documentation per SOX compliance
- Coordinate returns, invoice adjustments and price book updates
Requirements summary:
- 5-7 years of inside sales or customer service experience
- Preferably experience in a manufacturing environment
- JDE or another mainline ERP such as SAP
- Post-secondary education in business management preferred
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Education | College diploma (preferred) |
| Fields of study | Business management |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Westlake Pipe & Fittings
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Job description
Position Summary:
Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.
Duties And Responsibilities
Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.
Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc. Processes all documentation required and maintains files in accordance with SOX compliance and departmental policies.
Duties And Responsibilities
- Accurately manages the order inputting process into JDE as it relates to prices, terms of sale, product, quantity, ship to- sold to and customer’s special instructions, etc. Completes all necessary paperwork required per sales orders. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enters appropriate reason code.
- Participates with Customer Service Team to maintain call service standards
- Ensures SOX compliance process processes are followed and necessary documents are verified and kept on file as needed. Maintains customer files including pricing data, payment and delivery terms, vendor control maintenance sheets, sample requests, etc.
- Works with internal supply chain departments to keep customers updated as to their order status if changes occur in a pro-active manner. Also ensures product knowledge stays up to date on current and future products.
- May coordinate truck delivers at certain locations with Traffic department.
- Coordinates returned goods from customer with Sales Representative / manager’s approval. Completes all product returns or invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms and completed per department process.
- Maintains daily contact with Sales Representative regarding pricing inquires, discrepancies on customer’s purchase orders and updates on customer order status
- Participates in inventory counts as required.
- Maintains up to date price books and initiates all prices increases and ensures they are implemented in the invoicing system as assigned.
- Initiates outgoing calls to current and prospective customers to maximize weekly order file. Reports competitive activities to Sales team and processes requests for samples.
- 5-7 years of Inside Sales/Customer Service experience. Preferably in a manufacturing environment.
- Post-secondary education in business management or equivalent field of study preferred.
- JDE or other mainline ERP such as SAP.
Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.
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