Atlassian Guard - Senior - Technical Lead

Location: Vancouver, BC
Work Type: Onsite
Compensation: $120K–$130K
Experience Required: 10-15 Years

Roles and Responsibilities:

The person will be responsible for leading Atlassian Guard administration, security operations, governance and technical support for our client. The role requires strong hands-on experience with Atlassian Cloud security, identity and access management, audit monitoring, data security controls, threat detection coordination, platform governance and integration with enterprise security and service management processes.

Key Accountabilities:

• Lead day-to-day technical delivery and operations support for Atlassian Guard and related Atlassian Cloud security capabilities for the BC Hydro account.
• Administer and support organization-level Atlassian Guard policies covering user security, authentication, external user controls, API token governance, data security policies, audit logs and security monitoring.
• Work with customer stakeholders, security teams, service owners and Atlassian administrators to define and enforce access, identity, data protection and operational governance requirements.
• Configure, review and maintain identity and access management controls such as SSO, user provisioning, groups, managed accounts, authentication policies and external collaborator controls as applicable.
• Support data security capabilities including classification, public link controls, export restrictions, third-party app access controls and policy-based governance for Jira, Confluence and other Atlassian Cloud applications.
• Monitor audit logs, organization activity, admin activity, user behavior, alerts and security events, and coordinate investigation/remediation with security and platform teams.
• Provide technical support for threat detection, sensitive data detection, data loss prevention, redaction/remediation workflows and alert triage where Atlassian Guard Premium capabilities are in scope.
• Coordinate integrations with enterprise security and operational systems such as SIEM, ITSM, monitoring tools, identity providers and reporting platforms using supported Atlassian capabilities.
• Lead incident, service request, problem, change and release activities related to Atlassian Guard configuration, security controls, policy updates and operational support.
• Guide developers, administrators and support analysts on Atlassian Cloud security best practices, governance, access reviews, operational documentation and escalation handling.
• Prepare and maintain technical design documents, SOPs, runbooks, policy documentation, governance standards, RCA documents, audit evidence, release notes and knowledge articles.
• Identify continuous improvement opportunities for strengthening Atlassian security posture, reducing operational risk and improving user/access governance.

Experience Required:
Good communication skills with ability to work with customer stakeholders, security teams, Atlassian administrators, service owners, technical leads and support teams.
• Minimum 10-15 years of IT experience with strong experience in Atlassian Cloud administration, security operations, identity governance or SaaS application security support.
• Strong hands-on experience with Atlassian Guard, Atlassian Administration, Jira, Confluence and organization-level administration in Atlassian Cloud.
• Experience with enterprise identity and access management concepts such as SSO, SAML, SCIM/user provisioning, managed accounts, groups, authentication policies and external user governance.
• Experience with audit logs, security monitoring, access reviews, API token governance, user lifecycle management and administration reporting.
• Experience supporting data protection controls such as data loss prevention, data classification, public sharing controls, export restrictions and third-party app access governance is preferred.
• Experience with threat detection, sensitive data alerts, security incident triage, remediation workflows, SIEM integration or security operations processes is preferred.
• Knowledge of Atlassian ecosystem tools and integrations such as Jira Software, Jira Service Management, Confluence, Bitbucket and marketplace app governance.
Experience with ITIL processes including incident, service request, problem, change, release and knowledge management in managed services environments.
• Experience in utility, regulated enterprise, SaaS governance, compliance or enterprise security operating models is preferred.
• Ability to lead technical teams, perform peer reviews, coordinate escalations, create operational documentation and deliver tasks within agreed SLAs.

Technical Skills:

• Atlassian Guard, Atlassian Administration, Jira, Confluence, Bitbucket and Atlassian Cloud organization administration.
• Identity and access management: SSO, SAML, SCIM/user provisioning, managed accounts, groups, authentication policies and external user security controls.
• User lifecycle management, API token governance, service account governance, access reviews, least-privilege controls and role-based access management.
• Data security policies, data loss prevention concepts, classification, public link controls, export restrictions, third-party app access restrictions and data sharing governance.
• Audit logs, admin activity monitoring, user activity monitoring, alert triage, security event analysis and operational reporting.
• Threat detection, sensitive data detection, redaction/remediation, investigation support and security incident response coordination where applicable.
• Integration awareness with identity providers, SIEM/SOC tools, ServiceNow/Jira Service Management, webhooks, APIs and enterprise reporting platforms.
• SaaS governance, release/change management, compliance support, audit evidence preparation and policy lifecycle management.
• ITIL, Agile delivery, DevOps collaboration, operational dashboards, SOPs, runbooks, RCA documentation and knowledge management.
• Basic understanding of security frameworks, zero trust concepts, data protection, privacy, compliance and enterprise cloud security practices.