B2B Customer Service Agent - Optics Industry

JOB OFFER: Customer Service Representative
LOCATION: Saint-Laurent
STATUS: Permanent, full-time

SUMMARY DESCRIPTION
Are you a professional passionate about human relations, looking for a stimulating challenge within a company voted among the best managed in the country? Our client, an undisputed leader in the optical industry in North America, is actively seeking a Customer Service Representative to join its dynamic team in Saint-Laurent. As part of this business-to-business (B2B) role, you will be the primary point of contact for hundreds of partner stores to ensure after-sales follow-up and order logistics. If you possess excellent stress management skills and wish to evolve in a friendly environment that values family spirit, this Customer Service Representative position in Saint-Laurent is made for you. As a Customer Service Representative, you will play a crucial role in the operational success of a rapidly growing network from its modern facilities in Saint-Laurent.

Advantages
* Salary scale of $20.50 to $23.00 per hour, with flexibility for exceptional profiles.
* Regular and stable work schedule from Monday to Friday, from 10:30 AM to 7:00 PM.
* Possibility of hybrid telecommuting once autonomy is acquired (after approximately 3 months).
* Comprehensive group insurance including dental coverage.
* One free pair of glasses per year, as well as generous discounts for your family and friends.
* Immediate access to an innovative telemedicine platform and a comprehensive Employee and Family Assistance Program (EFAP).
* Paid annual vacation and sick leave.
* Modern workplace including free parking with charging stations for electric vehicles, also very well served by public transit.

Responsibilities
* Answer phone calls and emails from internal clients and partner stores with courtesy, professionalism, and speed.
* Analyze data from the internal management system to validate order progress, identify anomalies, and coordinate corrective actions.
* Collaborate closely with laboratory production teams and coordinators to track priority orders.
* Prioritize daily tasks independently by strictly applying established operational rules.
* Manage and follow up on incoming trays requiring corrections or technical validations.
* Rigorously and accurately document each client file in the computer tracking system.

Qualifications
* Minimum of 2 to 3 years of experience in customer service, ideally acquired in a high-volume call center environment.
* Excellent ability to work in a dynamic, open-space environment while effectively managing multi-tasking.
* Strong team spirit, positive attitude, rigor, thoroughness, and a great sense of organization.
* Tech-savvy profile, comfortable with technology and collaborative tools.
* Previous experience or knowledge in the optical field is a major asset to accelerate your integration.
* Language Justification (Bill 96 Compliance): Perfect mastery of French and English, both spoken and written, is mandatory for this position. The incumbent will be required to communicate daily with English-speaking partners, stores, and employees located outside of Quebec, across North America, in order to provide them with the necessary support regarding their orders and files.

Summary
APPLICATION INSTRUCTIONS
Does this opportunity match your professional aspirations? Do not delay and send your CV today to Pierce at the following email address: [email protected]

REFERRAL PROGRAM
Do you know someone who has the ideal profile for this position? Our referral program offers you a bonus for any recommendation of a top candidate leading to an official hire. Share this offer within your network now!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.